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COMMON QUESTIONS
 

Customer Service

What are your Customer Service hours and phone number?
The Rooms To Go Customer Service team can be contacted Monday - Friday 8:00am - 6:00pm EST&CST, Saturday 8/7am EST/CST - 4:30/3:30pm EST/CST at 1-800-766-6786.

You can also email your inquiries by using the online Customer Service Support Form.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Where do I go to get parts?
If you are missing parts from delivery, please contact our customer care center at 1-800-766-6786. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling.

If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 1-800-766-6786 so that we may check the availability and cost of the parts you seek to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts.

Note: Parts available at our distribution center may take 3-5 days for delivery by ground mail. All other Items may take 3-5 weeks for delivery and are shipped directly from the manufacturer to your home delivery address. ?If you have any further questions, please contact our Customer Service team, ?Monday - Friday 8:00am - 6:00pm EST, or via email customerservice@roomstogo.com.

How can I cancel my online order?
If you change your mind once you place your order, you may cancel your order up until the time it is loaded on the truck for delivery, generally three days prior to your delivery date. Once it is loaded, the order cannot be cancelled. It will be treated as a return. When an order is cancelled, the credit may take up to 10 days to post.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Who do I call when I have a problem?
We have an Internet Sales Support Staff ready to help you with your questions about our products and services. Please visit the support section of our web site for further information.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Delivery/Shipping

Where does Rooms To Go deliver
Use our Zip Code verifier to check if we deliver to your area.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Does Rooms To Go charge for shipping and delivery
Prices for our products are always offered for as low as possible. We don't hike them up to include any delivery or logistical costs. Our delivery charges may seem high, but the amount we charge is a fair amount to cover all labor and fuel costs associated with delivering to our customers, For an estimated delivery cost, please use our Zip Code verifier to determine your delivery zone.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Can I track my order
Yes. You will need to have your order number ready when you call our Customer Care Center.

If you have any further questions, please contact our Customer Care Center, Monday - Friday 8:00am-6:00pm EST, Saturday - 8:00am-4:30pm EST at 1-888-709-5380 Option #1 Option 2 or via email customerservice@roomstogo.com.

What are my shipping options
At Rooms To Go, we use our internal fleet of trucks to ship a majority of our furniture. For smaller items like decorative accents, Rooms To Go offers UPS Standard Ground Shipping.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Will I be contacted regarding my delivery?
Yes. After your purchase has been made and confirmed, you will receive an order confirmation via e-mail. The order confirmation will include the items you have purchased, your monies paid, delivery date, shipping and billing addresses and a confirmation number. You will also receive a phone call 48 hours prior to your delivery date confirming your delivery.

If you need to change your delivery date please contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-6:00pm, and Saturday 8:00am-4:30pm EST.?Please remember to report all problems immediately so that we can correct the problem in a timely manner.

  • If you have purchased Online please call 1-888-709-5380 Option #1. Option 2
  • If you have purchased in our Store please call 1-800-766-6786.

If you have any further questions, please contact our Internet Sales Support Staff, ?Monday - Saturday 9:00am - 10:00pm EST, Sunday 12:00am - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

What if my merchandise is delivered damaged
Please understand furniture is bulky and relatively difficult to transport. Despite careful attention to your product's handling, damages may still occur on rare occasions. If there is a problem with your furniture during delivery, you can contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-6:00pm, and Saturday 8:00am-4:30pm EST. Please remember to report all problems immediately so that we can correct the problem in a timely manner.
  • If you have purchased Online please call 1-888-709-5380 Option #1. Option 2
  • If you have purchased in our Store please call 1-800-766-6786.
If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.
Will you help me setup my furniture
Yes. Your furniture is delivered from our truck to the inside of your home and is set up for you. Exceptions are selected items (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), which require some assembly on your part. These items will not be assembled by the driver.

If you have any further questions, please contact our Internet Sales Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Will my furniture need assembly
Most of the furniture we deliver is fully assembled and will be set up for you. Some furniture (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), however, may require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver.

If you have any further questions, please contact our Internet Sales Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Will I be charged sales tax
Applicable sales tax will be added during checkout for orders shipping to: Alabama, Arkansas, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia, West Virginia and Wisconsin.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Can I pick up my furniture
If you purchase in one of our showrooms, customer pick up at one of our central Distribution Centers is available depending on where you make your purchase. In some markets, pick up may also be available at various showroom locations. Pick up locations and hours vary according to your place of purchase. Please ask a salesperson for details in your local market. Orders placed online cannot be picked up.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

General

Can I view furniture from online in a real store
Some products that we sell online are available in our showrooms. As you browse online you will come across rooms that ask you if you would like to see in store." By clicking the box you will be taken to a page that shows you which showrooms carry that particular item.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Can I get a sample of the fabric or leather I am interested in
Yes. We realize it is important for you to experience the color and texture of the furniture before you make a purchase. When you find a style that you like, simply click on the Order a swatch" option (one will appear if a swatch is available) on the package page. Fill in the requested information and your swatch order will be sent to our Internet Sales Support Staff to be processed. You should receive your swatch order within 3-5 business days. Not all fabric and leather is available in swatch form at this time, but we will continue to add samples periodically.

Gift Cards

Can I check my gift card balance online
To check your Rooms To Go gift card balance click here.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

How do I buy gift cards
To purchase Rooms To Go gift cards click here.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Can I redeem my gift card online
Yes. Shop roomstogo.com or roomstogokids.com, choose the merchandise you wish to buy and add it to your shopping cart. At Checkout, a space is provided to enter the gift card number, which is located on the back of the gift card, as well as the PIN number, also provided on the back.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

My Account

How do I create an online account
To create an account with roomstogo.com, you must register and enter your basic account information. We will need your First Name, Last Name, e-mail adress, a user id that you select, and a password that you enter. Once we have this information, you are registered and we will confirm this with an e-mail. If you need help creating an account or during the registration process, please call our Internet Sales Support Staff.

The next time that you log on, please use the user id and password that you selected during the registration process.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

How can I get my online account password
If you forget your password, click here to enter your registered email address. We will send your registration information to this address. For your safety, this password should be changed in the registration section once you are logged in.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

How do I get on/off your mailing list
To add or remove your name from our email list click unsubscribe at the bottom of the next email you receive from us. You may also unsubscribe through your user profile. In order to unsubscribe through your profile you must first be a Registered User who has successfully completed the online Login Process. Once you are logged in to your account, you may select the Change My Profile option and deselect the two options below:

Please send me your newsletter. Send me information on upcoming sales and specials.

Enter your password, and click 'OK'

You can also be removed by contacting our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email at internetSalesSupport@roomstogo.com.

If you are receiving our store mailers, please email customerservice@roomstogo.com or call our call center at 1-800-766-6786.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Payment

Can I make a credit payment online
Yes, you can access your RTG account via the credit provider's website by clicking here.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Does roomstogo.com offer financing
Yes. Apply for our Financing Program. Once you are approved, you may use your line of credit to purchase online or in any Rooms To Go or Rooms To Go Kids showroom. If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.
What forms of payment does Rooms To Go accept
Rooms To Go accepts VISA, Master Card, American Express, Discover, PayPal, Bill Me Later (online only),and both our Rooms To Go and Rooms To Go Kids cards as forms of payment. We also accept Rooms To Go Gift Cards.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

What is your policy regarding International Credit Cards
Please contact Internet Sales Support if you are interested in placing an order to an international address or in using a credit card issued from an international bank. Internet Sales Support is available Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.
What is the Bill Me Later® payment method
Bill Me Later® is the fast, safe and easy way to make purchases online without using your credit card.

Trust It For Convenience and Security

  • Everything you need is in your head, so you don't need to fumble for your wallet.
  • No lengthy application with only two simple fields to enter, it's easier than entering your credit card information.
  • No credit card number to enter, so you can feel more secure.

After your order is completed, Bill Me Later® will send you a statement in the mail. You can pay the entire balance with no additional charges or you can pay a portion of the balance and regular interest charges will apply. Bill Me Later® is a safe and convenient payment method offered through WebBank, Salt Lake City, Utah. It is available to U.S. customers who are of legal age in their state of residence. It is subject to credit approval. The terms of the account include interest charges and late fees if payments are not made by the payment due date. Additional terms and restrictions also apply. You'll have 25 days from the date of the statement to pay for your purchase.

If you have any further questions, please contact our Internet Sales Support Staff, ?Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

When will I be billed for my furniture if I financed my purchase
Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders.

Customers will begin to receive statements from the finance company within 60 days following the date of delivery. You will not be billed or receive a statement prior to accepting the furniture into your home.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Privacy and Security

Is your site secure
Yes! Security remains the primary concern of on-line consumers, and here at Rooms To Go we have taken the necessary steps in securing your online information. We have implemented secure connections on your Checkout Process, as well as your Account Information.

If you have any further questions, please contact our Internet Sales Support Staff, ?Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Will you sell my information
No. The information that roomstogo.com collects will not be sold to a third party. Your information is used by roomstogo.com to better our site and make it more convenient for you, our valued customer.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Do you use cookies
Yes. We use cookies to make our site convenient and not for solicitations.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

What if my billing and shipping address are different
Online retailers are subject to a considerable amount of fraudulent purchases if steps are not taken to protect against them. Online purchases do not allow for physical ID verification, therefore, we require that all online purchases be delivered to an address that has been verified through the customer's billing account. This allows us to ensure we are delivering to the person whose account is charged for the purchase.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Returns, Cancellations and Warranties

What is your cancellation and return policy
Please view our return policy.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

How do I setup a return
If you have found a problem with your furniture and would like to return it, please view our return policy.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Can I return my items to your store
Our showrooms are not equipped to accept return merchandise. Once authorized by our Internet Sales Support Staff, you will be advised as to the most efficient return shipment method.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Where can I get warranty information on merchandise
Please select the type of warranty information you are searching for:

Technical

Does the color of the physical merchandise differ from what is on the site
Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have questions about a particular color of an item, you may wish to email or call our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

What if I receive an error during checkout
Because settings on individuals' browsers vary, along with a host of other conditions affecting online transactions, you may receive an error during our checkout process. We apologize for any inconvenience we may have caused you. Please call or email our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com to complete your transaction.

If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday Noon - 6:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

 

Stay Connected

Internet Inquiries or Purchases:
(888) 709-5380 Option #1
Showroom Inquiries, Purchases
and Warranty Information
(800) 766-6786

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Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home.

 

 
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