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If you change your mind once you place your order, you may cancel your order up until the time it is loaded on the truck for delivery, generally three days prior to your delivery date. Once it is loaded, the order cannot be cancelled. It will be treated as a return. When an order is cancelled, the credit may take up to 10 days to post.

Refund Policy

Showroom purchase: You may receive a total refund of any monies for furnishings purchased in our showrooms, only if you cancel the sale within 48 hours of the date of purchase. If you charge your purchase, your account will be credited. All other refunds will be made by check and mailed from our main office. If you do not cancel the sale within 48 hours, only 80% of the purchase price will be refunded to you. If you change your mind and wish to cancel an order within 48 hours, we will be able to confirm cancellation without penalty. No refunds are available and sales cannot be cancelled after merchandise has been delivered. Please contact the appropriate showroom to receive a return authorization.

Online purchase

Online customers have the ability to return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge. No refunds or returns on merchandise after 48 hours of delivery. Items delivered via UPS must be returned via UPS at the customer's expense. Our Internet Sales Support Staff will issue you a Return Number for your reference and give you any further instructions for returning your merchandise. You are responsible for returning the furniture in the condition that it was delivered. Please do not make returns without first contacting Internet Sales Support. Make sure you already have obtained a Return Number prior to Returning. Please include your original sales order number. Returns may take up to 10 business days to process. This means that the credit for your return will appear on your account within 10 business days.

Stay Connected

Internet Sales:
(888) 709-5380 Option #1
All Other Inquiries:
(800) 766-6786
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Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home.

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On purchases priced at $599.99 and up made with your Rooms To Go credit card through 10/12/15. Equal Monthly Payments Required until November 2O2O.* Monthly payments shown are only applicable with this special financing offer.

Rooms To Go requires No Down Payment except amount equal to sales tax and delivery.

For Synchrony Bank account holders:
* Offer applies only to single-receipt qualifying purchases of $599.99 and up. No Interest until January 2018 on single-receipt qualifying purchases less than $599.99. No interest will be charged on promo purchase and equal monthly payments are required equal to initial promo purchase amount divided equally by the number of months in promo period until promo is paid in full. The equal monthly payment will be rounded to the next highest whole dollar and may be higher than the minimum payment that would be required if the purchase was a non-promotional purchase. Regular account terms apply to non-promotional purchases. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval.

Rooms To Go requires No Down Payment except amount equal to sales tax and delivery.

For TD account holders:

No Interest until November 2020 with Equal Payments: Minimum purchase amount of $599.99 is required to qualify for this offer. No Interest until January 2018 with Equal Payments is available for purchase below $599.99. The monthly payment is calculated by dividing the purchase amount by the number of months in the offer and will pay off the balance if all payments are made on time. Other transactions, including fees and other charges, may affect your overall monthly payment amount. Minimum interest charge is $2. Offer expires 10/12/2015. Purchases that do not qualify for this limited time offer may be subject to the standard Purchase APR, currently 29.99% for new accounts and 24.99% - 29.99% for existing accounts. This offer may not be combined with other special financing offers. Prior purchases excluded and account must be in good standing. Offer subject to credit approval on a Rooms to Go credit card.

Rooms To Go requires No Down Payment except amount equal to sales tax and delivery.