CancellationsIf you change your mind once you place your order, you may cancel your order up until the time it is loaded on the truck for delivery, generally three days prior to your delivery date. Once it is loaded, the order cannot be cancelled. It will be treated as a return. When an order is cancelled, the credit may take up to 10 days to post.
Refund PolicyShowroom purchase: You may receive a total refund of any monies for furnishings purchased in our showrooms, only if you cancel the sale within 48 hours of the date of purchase. If you charge your purchase, your account will be credited. All other refunds will be made by check and mailed from our main office. If you do not cancel the sale within 48 hours, only 80% of the purchase price will be refunded to you. If you change your mind and wish to cancel an order within 48 hours, we will be able to confirm cancellation without penalty. No refunds are available and sales cannot be cancelled after merchandise has been delivered. Please contact the appropriate showroom to receive a return authorization.
Online purchase: Online customers have the ability to return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge. No refunds or returns on merchandise after 48 hours of delivery. Items delivered via UPS must be returned via UPS at the customer's expense. Our Online Support Staff will issue you a Return Number for your reference and give you any further instructions for returning your merchandise. You are responsible for returning the furniture in the condition that it was delivered. Please do not make returns without first contacting Online Support. Make sure you already have obtained a Return Number prior to Returning. Please include your original sales order number. Returns may take up to 10 business days to process. This means that the credit for your return will appear on your account within 10 business days.