This is our agreement with you concerning your purchase of household furnishings from us. This agreement cannot be changed except by a written agreement signed by you and us.
Showroom purchase: You may receive a total refund of any monies for furnishings purchased in our showrooms, only if you cancel the sale within 48 hours of the date of purchase. If you charge your purchase, your account will be credited. All other refunds will be made by check and mailed from our main office. If you do not cancel the sale within 48 hours, only 80% of the purchase price will be refunded to you. If you change your mind and wish to cancel an order within 48 hours, we will be able to confirm cancellation without penalty. No refunds are available and sales cannot be cancelled after merchandise has been delivered. Please contact the appropriate showroom to receive a return authorization.
Online purchase: Online customers have the ability to return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. No refunds or returns on merchandise after 48 hours of delivery. Items delivered via UPS must be returned via UPS at the customer's expense. Our Online Support Staff will issue you a Return Number for your reference and give you any further instructions for returning your merchandise. You are responsible for returning the furniture in the condition that it was delivered. Please do not make returns without first contacting Online Support. Make sure you already have obtained a Return Number prior to Returning. Please include your original sales order number. Returns may take up to 10 business days to process. This means that the credit for your return will appear on your account within 10 business days.
For purchases made in one of our showrooms, please contact the appropriate showroom to receive a return authorization. If you purchased online, our Online Support Staff will issue you a Return Number for your reference and give you any further instructions for returning your merchandise. You are responsible for returning the furniture in the condition that it was delivered. Please do not make returns without first contacting customer service. Make sure you already have obtained a Refund Number prior to returning. Please include your original sales order. Returns may take up to 10 days to process. This means that the credit for your item returned will appear in your account within 10 days
- At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing your purchase price.
- You must make any change of the delivery address or change in the order either in person or by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay delivery date.
- Merchandise sold AS IS will not be eligible for exchange, allowance, refund or service. All AS IS sales are FINAL. Merchandise sold "AS IS" is sold without any express or implied warranties of any type.
- Merchandise marked "Partial Assembly Required" (unassembled) or "Assembly Required" is delivered in factory-packed cartons for assembly by purchaser.
- If we have to pay any monies or hire an attorney to collect payment from you we can recover from you all of our collection costs including the fees of our attorney.
- Prices for merchandise shown online are only valid for delivery in the continental United States and do not include shipping and handling.
ERRORS ON OUR SITE
- Prices and availability of products and services are subject to change without notice.
- Errors will be corrected where discovered, and Rooms To Go reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
- If your credit card has already been charged for the purchase and your order is cancelled, Rooms To Go will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
- Online customers have the ability to return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. No refunds or returns on merchandise after 48 hours of delivery.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
THE FOLLOWING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE LIMITED WARRANTY DESCRIBED BELOW.
We warrant that the merchandise you purchase from us will be free from defects in material and workmanship for a period of ONE YEAR from the date of delivery. This warranty applies to you as the original purchaser only, and only to merchandise which has remained at the original delivery site. In order to recover under this warranty, you must give us written notice of the defect within one year of warranty period.
This warranty does not cover:
- Wear, fading or shrinkage of fabric.
- Damage due to misuse, abuse or accidents.
- Damage or discoloration caused by sunlight or artificial lighting sources.
- Variation of the color or graining of wood or wood products.
- Ridges or rough areas in marble or variations in its color or graining.
- The natural variations in graining and color of leather.
- Furnishings that have been altered by the purchaser.
If the furnishings we sell you do not meet the above warranty or any other warranty expressed or implied, we will, at our option, as your only remedy either (i) refund to you the purchase price in exchange for a return of the merchandise, or (ii) repair or replace the non-conforming merchandise. Except to the extent expressly prohibited by Florida law, we are not liable to you for any consequential or incidental damage for breach of this or any other warranty.
All materials on the site are owned by, licensed to, or the copyright of Rooms To Go or are reproduced with permission from other copyright owners. All rights are reserved. No materials on this site may be copied, modified, published, broadcast or otherwise distributed without the express permission of Rooms To Go .