Customer Service

Internet Sales:

Monday - Saturday 9:00am - 10:00pm Eastern Sunday 11:00am - 7:00pm Eastern 1-888-709-5380 Option #1 internetSalesSupport@roomstogo.com

All Other Inquiries:

Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com

Missing Parts: If you are missing parts from delivery, please contact our customer care center at 1-800-766-6786. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling.

Replacement Parts: If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 1-800-766-6786 so that we may check the availability and cost of the parts you seek to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts.

Note: Parts available at our distribution center may take 3-5 days for delivery by ground mail. All other Items may take 3-5 weeks for delivery and are shipped directly from the manufacturer to your home delivery address.

CANCELLATION POLICY. Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process. RETURN POLICY. Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. If you choose Doorway Delivery and a return is made, your refund may be subject to a re-stocking fee of $199. To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.

We have an Internet Sales Support Staff ready to help you with your questions about our products and services. Please visit the support section of our web site for further information.

Delivery / Shipping

Use our Zip Code verifier to check if we deliver to your area.

For an estimated delivery cost, please use our Zip Code Verifier to determine your delivery zone.

Shipping costs are generally determined by distance and number of items.

Yes. You will need to have your order number ready when you call our Customer Care Center.

Delivery is available, at an additional charge, for a majority of our furniture. For smaller items like decorative accents, Rooms To Go offers UPS Standard Ground Shipping

Yes. After your purchase has been made and confirmed, you will receive an order confirmation via e-mail. The order confirmation will include the items you have purchased, the amount paid, delivery date, shipping and billing addresses and a confirmation number. You will also receive a phone call 48 hours prior to your delivery date confirming your delivery.

If you need to change your delivery date please contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-6:00pm EST. Please remember to report all problems immediately so that we can correct the problem in a timely manner.

If you have purchased Online please call 1-888-709-5380 Option #1.

If you have purchased in our Store please call 1-800-766-6786.

If there is a problem with your furniture during delivery, you can contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-6:00pm EST. Please remember to report all problems immediately so that we can correct the problem in a timely manner.

If you have purchased Online please call 1-888-709-5380 Option #1.

If you have purchased in our Store please call 1-800-766-6786.

Most furniture is delivered from the truck to the inside of your home and is set up for you. Exceptions are selected items (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), which require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver.

Most of the furniture we offer for delivery is fully assembled and will be set up for you. Some furniture (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), however, may require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver.

Applicable sales tax will be added during checkout for orders shipping to: Alabama, Arkansas, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Jersey, New York, North Carolina, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin.

If you purchase in one of our showrooms, customer pick up at one of our central Distribution Centers is available depending on where you make your purchase. In some markets, pick up may also be available at various showroom locations. Pick up locations and hours vary according to your place of purchase. Please ask a salesperson for details in your local market. Some orders placed online can be picked up at one of our central Distribution Centers. If the order qualifies, choose "Pick Up" under delivery options in checkout.

Generally a lower delivery fee will apply if all items are delivered at once compared to separate deliveries.

For select zip codes, there is a free doorway delivery option where the drivers will have you sign for at the door or entryway and then leave it there. The free doorway delivery option does not include set up or disposal of packaging.

We do not offer removal of existing furniture items, however, we do offer mattress removal with the purchase of a new mattress. As long as the mattress you are replacing is not heavily soiled, we are able to remove it at no additional charge.

General

Some products that we sell online are available in our showrooms. As you browse online you will come across rooms that ask you if you would like to see in store. By clicking the box you will be taken to a page that shows you which showrooms carry that particular item.

Yes. Shop online and choose the merchandise you wish to buy and add it to your shopping cart. At Checkout, a space is provided to enter the gift card number, which is located on the back of the gift card, as well as the PIN number, also provided on the back.

None of our fabrics are water proof, but some of our Microfiber products are water resistant and some of our leather products are somewhat water resistant.

Some packages can be purchased with mixed matched colors. If you are ordering online, please contact Online Sales Support or Chat with one of our agents. In-store, an associate can help you.

Sectionals are a great option for a larger family. If you have questions about sectionals or other merchandise, we are happy to help you via chat or in your local showroom.

Our sleeper mattresses are great for sleeping! If you have questions about sleepers, we are happy to help you via chat or in your local showroom.

Yes, if pillows are pictured, they are included with the sofa.

Most of our recliners will go back almost, but not completely flat.

The pricing for the options we show is the same online and in the store; however, the stores may have some different package options.

We are usually able to change the tables and lamps in a living room package to any living room tables or lamps stocked in our distribution center (this excludes items marked free shipping from vendors).

For some styles, yes, the chaise can be on either side. If you have questions about configurations, please chat with us online, or visit a local showroom.

The store floor models are typically for display purposes only. You can contact or visit a local showroom to see if they have any floor samples available or visit our store locator page to find an outlet near you.

We do sell box springs and foundations, however, they are not listed online currently. Check out our mattress sets or visit a local showroom to order pieces individually.

We do occasionally offer TV packages. But TV packages are not shown online. Most of the packages are displayed at your local showroom. Or browse other deals here.

We do have a coupon app available that will alert you as our future specials become available. You can also view our current sales online.

Gift Cards

To check your Rooms To Go gift card balance click here

To purchase Rooms To Go gift cards online click here. Or visit a local showroom.

Payment

Yes, you can access your RTG account via the credit provider's website by clicking here

We offer the Rooms To Go credit card. You may apply in store, by clicking this link or by clicking the “Apply Now” button in your shopping cart. If you are approved, you can use your Rooms To Go credit card immediately online or in the local showroom. In stores, we also offer additional financing options.

Find out more about the payment forms Rooms To Go accepts here

Please contact Internet Sales Support if you are interested in placing an order to an international address or in using a credit card issued from an international bank. Internet Sales Support is available Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders.

Customers will begin to receive statements from the finance company within 60 days following the date of delivery. You will not be billed or receive a statement prior to accepting the furniture into your home.

We do not offer a layaway program. When you make a purchase in a showroom, your delivery cannot be scheduled until you have paid in full. You can contact your local store for more details.

For information regarding rent-to-own option, please visit your local showroom. Use our store locator to find the nearest showroom.

Privacy and Security

Yes! Security remains the primary concern of on-line consumers, and here at Rooms To Go we have taken the necessary steps in securing your online information. We have implemented secure connections on your Checkout Process, as well as your Account Information.

No. The information that roomstogo.com collects will not be sold to a third party. Your information is used by roomstogo.com to better our site and make it more convenient for you, our valued customer.

Yes. We use cookies to make our site convenient and not for solicitations.

Online retailers are subject to a considerable amount of fraudulent purchases if steps are not taken to protect against them. Online purchases do not allow for physical ID verification, therefore, we require that all online purchases be delivered to an address that has been verified through the customer's billing account. This allows us to ensure we are delivering to the person whose account is charged for the purchase.

Returns, Cancellations and Warranties

If you have found a problem with your furniture and would like to return it, please view our Cancellation/Refund/Return Policy.

You can contact internet sales at (888) 709-5380, Option #1 to cancel the order.

Online customers may return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. Returns may incur a restocking fee. For long distance deliveries, there will be an additional $249.99 charge to pick up your return.

Our showrooms are not equipped to accept return merchandise. Once authorized by our Internet Sales Support Staff, you will be advised as to the most efficient return shipment method.

Please select the type of warranty information you are searching for:

Standard Bedding View Certificates Fabric & Leather Protection

We have a 30 day price match guarantee. If an item goes on sale before delivery you may contact us for a credit back to your card for the difference in price. If an item goes on sale within 30 days of delivery, you may contact us to issue a store credit for the difference in price. The store credit may be applied to any future purchase online or in a showroom.

Damage that is caused accidentally, like a rip or a stain. You can find the full terms of the extended service contract here.

The price of the extended service contract varies by item. It covers accidental stains and damage to the furniture as well as extended coverage of certain defects, for 3 years. You can find the full terms of the extended service contract here

Technical

Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have questions about a particular color of an item, you may wish to email or call our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com. Additionally, you can visit a local showroom.

Because settings on individuals' browsers vary, along with a host of other conditions affecting online transactions, you may receive an error during our checkout process. We apologize for any inconvenience this may cause. Please call or email our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com to complete your transaction.