GHOSTBED - 10-YEAR LIMITED MATTRESS WARRANTY

The company will repair or replace any GhostBed/Nature’s Sleep mattress from the original owner should it be defective due to faulty workmanship or structural defects, at our option and subject to the limitations and conditions described in this warranty.

THIS LIMITED WARRANTY COVERS: Any visible and lasting indentation (Body impression) greater than one (1.0) inch not associated from a sag in the foundation, box spring, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.

WHAT IS NOT COVERED: This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the material, neither of which affect the performance or pressure-relieving qualities of the mattress. The warranty also does not cover changes in the cooling properties of the mattress, which may decrease over time with use and exposure to the environment.

LENGTH OF WARRANTY:

During the first two (2) years of original ownership, if the mattress is deemed defective, GhostBed shall be responsible for the repair or replacement costs of the mattress however all handling or transportation costs associated with repairs or replacements must be paid by original owner.

Years 3 through 10 we will, (at our option), repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.

If the mattress is replaced during the third year of this warranty, the prorated replacement charge the original owner pays will be thirty (30) percent of the original purchase price.

If the mattress is replaced during the fourth year of this warranty, the prorated replacement charge the original owner pays will be forty (40) percent of the original purchase price.

If the mattress is replaced during the fifth year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.

If the mattress is replaced after the sixth year but before this warranty expires, the prorated charge the original owner pays will increase ten (10) percent for each subsequent year of the prorated period (i.e. 60% of the original purchase price).

GhostBed mattresses are designed to be used on a firm, solid-surface, non-spring foundation or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on "sets" that consist of our mattresses and acceptable mattress supports as noted above. Using an inappropriate foundation may void this warranty, including the implied warranties of merchantability and fitness for a particular purchase.

In order for this limited warranty to be valid, you MUST:

Register your product at GhostBedRetail.com/warranty within 30 days of purchase.

Decompress your mattress within 15 days of receipt.

Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer your mattress.

Have purchased the mattress from an authorized dealer.

Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.

Contact the retail store or dealer where you purchased your mattress, if applicable. If the dealer determines that a warranty problem exists, the company will either replace or authorize the dealer to repair the defective product.

The company may require proof of the type and quality of the mattress support used with the mattress should the original owner process a claim under this limited warranty.

The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from or from an authorized dealer of GhostBed/Nature’s Sleep products. If you are not the original purchaser of this product, you take it “as is” and “with all faults.”

Proof of original purchase is required in order to make a valid claim under this warranty.

This limited warranty provides the original mattress purchaser specific legal rights. One may enjoy additional rights based upon one’s domicile state.

PLEASE READ THE FOLLOWING IMPORTANT INFORMATION:

Certain material in your new mattress is temperature-sensitive, and the ambient room temperature may affect the feel of the mattress. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may render the mattress somewhat firmer. A bedroom temperature between 65°-75° Fahrenheit will generate the proper feel.

Your mattress is new and it may take some time for you to get comfortable with its new feel. If you’re not comfortable after a reasonable amount of “break-in” time, we recommend adding a mattress topper or pad to alter the feel.

Certain material in your new mattress may, through the manufacturing process, have a minor odor when the mattress is first opened. This odor is harmless and will dissipate after a few days.

Compressed mattresses may take up to 24 hours to decompress and may not recover to 100% of their total height. We allow for a 1” tolerance because of this.