Randy was amazing! Great customer service and provided what I was looking for.

I was so amazed how helpful Kenneth Wade was. As soon as I walked in the door he greeted me with a smile and asked if I needed assistance or just looking. I said just looking for a recliner sofa and love seat. He was great showing me different pieces for the best price and options that were best for me and the budget I had. I walked out of Rooms To Go a very satisfied customer. I got my recliner sofa and love seat plus end tables and coffee table and a rug which was in my budget. Thank you so much Kenneth Wade for helping me get what I wanted and being so patient with me. You are the best.

Five stars to Katrina; zero stars to whoever the hell is the manager on site today and sales rep Nick We purchased a couch a few weeks ago and it arrived; however, my sister did not like the recliner so she called Nick (that's who we went to to purchase the couch) today around 1045 to get an estimate. What's the price difference to switch to a left chaise. He stated that he will give her a call back regarding the price difference: my sister waited for about seven hours (she's nicer than me; I'm not I'm not a patient person when I need an answer, I expect it done within a minimal time not seven hours), until she decide to call rooms to go herself. She did reached out to Nick twice during that timeframe because Katrina insisted that he went on break, and my sister decided to give him some time before she calls him again; he never answer her phone call. Katrina had to do all the work herself and I'm praying that the sales goes to her and not to Nick ass. Fun fact is, he decides to call the minute my sister's talking to Katrina about the sale lol; in addition to that, the manager was supposed to call back to give us an update regarding the order and the total amount and I (I called back again because no one answered) was on hold for about 10 minutes and when Katrina got back on the line, she asked if anyone reached out to me I said no. Thankfully, I got the order number and hopefully we're able to fix this issue because if not, it's not going to be nice if I have to go in person. Personally, I will not purchase shit from over there; especially when you have to deal with people who don't know how to do customer service right; especially coming from someone who was/is a realtor and don't know how to treat their customers. It's really not that hard to pick up the phone and giving an answer it takes less than five minutes. Be my guest if you want to go purchase something over there; I'm just here to give the compliment to Katrina and disregard to go.