This was, without question, the worst furniture buying experience I've ever had. What should have been a simple sofa bed purchase turned into weeks of frustration because of mistake after mistake. I walked into the Willowbrook store, picked out a sofa bed in less than five minutes, and told my salesperson, Tinos that I needed it delivered to Louisiana and wanted to pay online. He emailed me an invoice, but the payment wouldn't process because he had entered the order incorrectly. I called the store and asked for Tinos. I was put on hold, and no one ever came back to the phone. I called again 30 minutes later and spoke with a manager. After explaining the issue, he put me on hold to "look into it." Twenty minutes later, I was still on hold and eventually hung up. No one ever called me back. The next day I contacted Online Sales, and they immediately found the problem—the order had been entered incorrectly by the salesperson. They fixed it, processed my payment, and scheduled the earliest available delivery... three weeks later. On delivery day, I had a delivery window of 2:00–6:00 PM. At 3:45 PM, after I had driven three hours to my Louisiana home specifically to receive the delivery, I got a call saying they weren't coming. It would have been nice if they had notified me much earlier instead of wasting my entire afternoon. Even worse, they couldn't reschedule until the following week, leaving me with a house full of guests and no couch. When the couch finally arrived the next week, one side of the sleeper mechanism wasn't even attached to the couch. The delivery driver told me someone would contact me to send replacement parts. No one ever did. Over the next several days, I called Customer Service multiple times and spoke with Diasia, Amber, and Brandon. Every conversation ended the same way: "Let me check on it and I'll get back with you." They never did. Eventually, I was told the only option was to replace the entire couch. Rather than continue dealing with this company, I bought the necessary parts myself and fixed it. To top it all off, I'm still waiting on the partial delivery refund I was promised for the canceled delivery. I was told it would be credited to my card within 7–10 business days, and it's now well past that timeframe. From an incorrectly entered order, to being left on hold, to missed callbacks, a canceled delivery, a defective couch, poor customer service, and an overdue refund, every single step of this purchase was mishandled. I rarely leave negative reviews, but people deserve to know what they may be getting into. Based on my experience, I cannot recommend purchasing furniture from this company.

Sales Rep. (Dillan) was so amazing. Very professional, friendly and informative. He took his time while demonstrating features; explaining options; and educating us about top grain leather. UPDATE: (10 mths after purchase) We purchased the extended warranty on the Dove/White Shaq Sound Tech Sofa and Chair. BUYER BEWARE…The warranty is TRASH! Rooms to Go and the 3rd party warranty company will not honor the warranty. I will not be shopping Rooms To Go and I’m telling my family and friends. I noticed at time of delivery that the thread in an area wasn’t quite as smooth and tight as everywhere else. I knew I’d purchased the warranty so I didn’t refuse delivery. I SHOULD NOT have let that small defect slide. Over time it loosened more. We sit on the furniture primarily for holidays only. We don’t have children. Learn from my mistake. REFUSE DELIVERY! Don’t let ANYTHING slide. TellUs@RoomsToGo and the 3rd party warranty company refused to stand by the warranty.