Avadh treated us good

Where do I begin. I purchased a children’s bedroom set in November 2025. At the time of purchase, the storage rails were out of stock, so I was required to purchase standard rails as a temporary solution. Upon delivery, the headboard arrived damaged. The company attempted a repair and requested photos, which I provided. However, when the repair technician arrived, it was clear he had not reviewed the photos beforehand. He immediately stated the damage was not repairable and advised he would report this back to the office. A replacement headboard was then delivered—also damaged. A third attempt was made, and once again, the headboard arrived damaged. At that point, customer service offered a 10% refund ($90) with the condition that the warranty on the set would be voided if I chose to keep it as-is. This leaves me with a damaged headboard, extra side rails I never needed, and limited replacement options that require equal or greater value—none of which feels reasonable or customer-focused. To make matters worse, when I reached out to my sales representative (Kaleb Nelson), I was told this was “through his manager” and to “let him know how it goes,” offering no assistance or advocacy. Overall, this has been an extremely disappointing experience, and the resolution offered does not fairly address the repeated issues or inconvenience caused.