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    ROOMS TO GO 90 NIGHT SLEEP TRIAL POLICY

    For some customers it can take at least 30 nights to adjust to a new mattress. That’s why we are offering a one time, 90-night Mattress Sleep Trial, which allows you to exchange your new mattress for a different mattress if you are not completely satisfied after the 30-night adjustment period. This trial is for an exchange, not a refund.


    Here is how it works:

  • This 90-night Mattress Sleep Trial is only available to you 30 nights after delivery and before 90 nights after delivery. So, if you are not comfortable with your new mattress on day 31 after your mattress delivery, you can exchange it within 90 nights of your delivery date. This 90-night Mattress Sleep Trial applies only to your original mattress - one mattress exchange per purchase. Mattresses that have already been exchanged under a manufacturer’s warranty are not eligible for this sleep trial.
  • The exchange fees you will be charged are: (a) $99 for the reselection and (b) a pickup, return to vendor, and redelivery fee of $69 for a total fee of $168.
  • The mattress you reselect must be the same or larger size.
  • If you reselect a mattress of greater value, you are responsible for paying the price difference. If you reselect a mattress of lesser value, you will not be entitled to a refund or store credit for the price difference.
  • If the mattress you are exchanging is stained, damaged, or in any way unsanitary, or the law tags have been removed, it is not eligible for this 90-night Mattress Sleep Trial. Consider protecting your mattress with a mattress protector.
  • If a mattress manufacturer has a sleep trial period that is longer than 90 days, Rooms To Go will apply the manufacturer’s extended sleep trial period subject to the other terms outlined in this policy.
  • This 90-night Mattress Sleep Trial is not applicable to: (a) floor models, (b) outlet or clearance center sales, and (c) pillows, mattress protectors and encasements, sheets, furniture, or adjustable bases.

  • ROOMS TO GO BOX SPRINGS/FOUNDATION HEIGHT PREFERENCE EXCHANGE POLICY

    Customers may exchange box springs/foundations due to a height preference (e.g., box spring or foundation makes the mattress too high) within seven (7) days of delivery. This exchange applies only to your original box spring/foundation. The exchange fees you will be charged are: (i) $39 for the reselection and (ii) $69 for pickup, return to vendor, and redelivery for a total of $108. Excluded from this policy are: (a) previously reselected box springs/foundations, (b) box springs/foundations that were subject to a warranty exchange, (c) floor models, (d) box springs/foundations sold at an outlet or clearance center, (e) adjustable bases, and (f) box springs/foundations that are damaged. The retail price of the reselected box spring/foundation must be equal to or greater than the retail price of the box spring/foundation that is being exchanged and you are responsible for paying the price difference.

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