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Common Questions
Customer Service
Online Sales
Monday - Saturday 9:00am - 9:00pm Eastern
Sunday 11:00am - 7:00pm Eastern
Request Service Online - 24/7
Order Status - Track or (Re)Schedule Your Delivery
Call: 1-888-709-5380 Option #1
Text: ROOMS (76667) Keyword SALES
internetsalessupport@roomstogo.com
Customer Care
Monday - Friday 8:00am - 8:00pm Eastern
Saturday 8:00am - 6:00pm Eastern
Request Service Online - 24/7
Order Status - Track or (Re)Schedule Your Delivery
Call: 1-800-766-6786
Text: ROOMS (76667) Keyword CARE
customerservice@roomstogo.com
Missing Parts: If you are missing parts from delivery, please contact our customer care center at 1-800-766-6786. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling.
Replacement Parts: If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 1-800-766-6786 so that we may check the availability and cost of the parts you seek to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts.
Note: Parts available at our distribution center may take 3-5 days for delivery by ground mail. All other Items may take 3-5 weeks for delivery and are shipped directly from the manufacturer to your home delivery address.
We have an Internet Sales Support Staff ready to help you with your questions about our products and services. Please visit the support section of our web site for further information.
Delivery / Shipping
Use our Zip Code verifier to check if we deliver to your area.
Shipping costs are generally determined by distance and number of items.
Yes. You can track your order from our Customer Service page, using the phone number associated with the order.
Delivery is available for a majority of our furniture. We offer full service delivery for an additional charge, which includes furniture inside your home, assembly for most items and packaging removal. We also offer Doorway Delivery at a reduced charge which will drop your furniture in the first room of your home, with no assembly or packaging removal. Most decorative accents and items shipped directly from the vendor will utilize UPS Standard Ground Shipping. Please visit our delivery page for more information.
Yes. After your purchase has been made and confirmed, you will receive an order confirmation via e-mail. The order confirmation will include the items you have purchased, the amount paid, delivery date, shipping and billing addresses and a confirmation number. Based on your preferences, you will receive an email or text 2 days prior to delivery that provides an estimated 4 hour delivery window within 7 am to 10 pm. Also, you can click Order Status to change your delivery date or check your delivery time frame, once scheduled.
If you need to change your delivery date and your delivery is more than 4 days away click here. If your delivery date is under 4 days away please contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-6:00pm EST. Please remember to report all problems immediately so that we can correct the problem in a timely manner.
If you have purchased Online please call 1-888-709-5380.
If you have purchased in our Store please call 1-800-766-6786.
If there is a problem with your furniture during delivery, you can contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-6:00pm EST. Please remember to report all problems immediately so that we can correct the problem in a timely manner.
If you have purchased Online please call 1-888-709-5380.
If you have purchased in our Store please call 1-800-766-6786.
When you select full service delivery option, most furniture is delivered from the truck to the inside of your home and is set up for you. Exceptions are selected items (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), which require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver. Please note that no furniture assembly is included with Doorway Delivery.
Most of the furniture we offer for delivery is fully assembled and will be set up for you, when you select full service delivery. Some furniture (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), however, may require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver. Please note that no furniture assembly is included with Doorway Delivery.
Applicable sales tax will be added during checkout for orders shipping to: Alabama, Arkansas, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Jersey, New York, North Carolina, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin.
If you purchase in one of our showrooms, customer pick up at one of our central Distribution Centers is available depending on where you make your purchase. In some markets, pick up may also be available at various showroom locations. Pick up locations and hours vary according to your place of purchase. Please ask a salesperson for details in your local market. Some orders placed online can be picked up at one of our central Distribution Centers. If the order qualifies, choose "Pick Up" under delivery options in checkout.
Generally a lower delivery fee will apply if all items are delivered at once compared to separate deliveries.
For select zip codes, there is a doorway delivery option, at a reduced charge, where the drivers will have you sign for at the door or entryway and then leave it there. The doorway delivery option does not include set up or disposal of packaging.
We do not offer removal of existing furniture items, however, we do offer mattress removal with the purchase of a new mattress, if full service delivery is selected. As long as the mattress you are replacing is not heavily soiled, we are able to remove it at no additional charge. Please note that Doorway Delivery does not include mattress removal.
Gift Cards
To check your Rooms To Go gift card balance click here
To purchase Rooms To Go gift cards online click here. Or visit a local showroom.
Payment
Yes, you can access your RTG account via the credit provider's website by clicking here
We offer the Rooms To Go credit card. You may apply in store, by clicking this link or by clicking the “Apply Now” button in your shopping cart. If you are approved, you can use your Rooms To Go credit card immediately online or in the local showroom. In stores, we also offer additional financing options.
Find out more about the payment forms Rooms To Go accepts here
Please contact Internet Sales Support if you are interested in placing an order to an international address or in using a credit card issued from an international bank. Internet Sales Support is available Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.
Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. The Rooms To Go credit card cannot be used for required down payment of sales tax and delivery.
Customers will begin to receive statements from the finance company within 60 days following the date of delivery. You will not be billed or receive a statement prior to accepting the furniture into your home.
We do not offer a layaway program. When you make a purchase in a showroom, your delivery cannot be scheduled until you have paid in full. You can contact your local store for more details.
We offer Acima Leasing, a flexible, lease-to-own solution both online and in store. Click our link here to learn more about Acima.
Privacy and Security
Yes! Security remains the primary concern of on-line consumers, and here at Rooms To Go we have taken the necessary steps in securing your online information. We have implemented secure connections on your Checkout Process, as well as your Account Information.
No. The information that roomstogo.com collects will not be sold to a third party. Your information is used by roomstogo.com to better our site and make it more convenient for you, our valued customer.
Yes. We use cookies to make our site convenient and not for solicitations.
Online retailers are subject to a considerable amount of fraudulent purchases if steps are not taken to protect against them. Online purchases do not allow for physical ID verification, therefore, we require that all online purchases be delivered to an address that has been verified through the customer's billing account. This allows us to ensure we are delivering to the person whose account is charged for the purchase.
Returns, Cancellations and Warranties
Please view our Cancellation/Refund/Return Policy.
If you have found a problem with your furniture and would like to return it, please view our Cancellation/Refund/Return Policy.
For Online sales you can contact (888) 709-5380, Option #1 to cancel the order. If you purchased in a showroom, please contact your sales associate.
Online customers may return a purchase within 48 hours of delivery if the merchandise was not as expected. Refunds will be for the amount of merchandise and tax, but not the delivery charge. Returns may incur a restocking fee. For long distance deliveries, there will be an additional $249.99 charge to pick up your return.
Our showrooms are not equipped to accept return merchandise. Once authorized by our Internet Sales Support Staff, you will be advised as to the most efficient return shipment method.
To view our warranty information click here.
We have a 30 day price match guarantee. If an item goes on sale before delivery you may contact us for a credit back to your card for the difference in price. If an item goes on sale within 30 days of delivery, you may contact us to issue a store credit for the difference in price. The store credit may be applied to any future purchase online or in a showroom.
Technical
Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have questions about a particular color of an item, you may wish to email or call our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com. Additionally, you can visit a local showroom.
Because settings on individuals' browsers vary, along with a host of other conditions affecting online transactions, you may receive an error during our checkout process. We apologize for any inconvenience this may cause. Please call or email our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com to complete your transaction.
General
Yes. Shop online and choose the merchandise you wish to buy and add it to your shopping cart. At Checkout, a space is provided to enter the gift card number, which is located on the back of the gift card, as well as the PIN number, also provided on the back.
None of our fabrics are water proof, but some of our Microfiber products are water resistant and some of our leather products are somewhat water resistant. In addition, many of our Patio cushions are covered in performance fabrics, like Sunbrella, that are made to stand up to the elements.
Sectionals are a great option for a larger family. If you have questions about sectionals or other merchandise, we are happy to help you via chat or in your local showroom.
Our sleeper mattresses are great for sleeping! If you have questions about sleepers, we are happy to help you via chat or in your local showroom.
Most of our recliners will go back almost, but not completely flat.
The pricing for the options we show is the same online and in the store; however, the stores may have some different package options.
For some styles, yes, the chaise can be on either side. If you have questions about configurations, please chat with us online, or visit a local showroom.
The store floor models are typically for display purposes only. You can contact or visit a local showroom to see if they have any floor samples available or visit our store locator page to find an outlet near you.
Yes, we sell foundations separately. See our adjustable base options here.
Never miss a sale again! Three ways to be aware of sales and promotions are:
1. Download the Rooms To Go app
2. Visit the sales page
3. Sign up for emails below.