Aireloom Warranty
Aireloom
LIMITED WARRANTY
Congratulations on your recent purchase of your Aireloom® product! Please
retain this warranty card along with your original receipt. If properly cared for,
your mattress* is warranted to the “original purchaser” as of the “original purchase
date” against defective workmanship or materials for the amount of years
dictated by the warranty code (A1, A2, A3, A4, or C1) on the law label of your
product. This Limited Warranty is applicable when the sleep system is maintained
in accordance with the provisions in the Mattress Warranty Card.
How can I get service on my warranty? If a manufacturing defect does appear,
it should immediately be reported to the Aireloom® dealer in your area. Do not
return the product until you have received proper approval from the dealer or
made transportation arrangements (transportation cost is not covered). Purchaser
may contact the manufacturer whose name and address is shown on the card
to obtain information on warranty performance, including a list of Aireloom®
dealers. The sleep system (or single component) will be repaired or replaced
at our discretion during the duration of this warranty without charge; provided,
however, transportation charges will be the responsibility of the purchaser and
must be prepaid.
If identical product materials are not available at the time of product service,
Aireloom® reserves the right to substitute material or product of comparable
quality. Aireloom® reserves the right to refuse service and void warranty if the
sleep system is found to be in an unsanitary condition or shows abuse or damage
through accident or neglect. Warranty on Queen and King size sleep systems
will apply only when supported by a heavy-duty support system with proper
center support and legs and is otherwise maintained in accordance
with the provisions of the Mattress Warranty Card. Valid in the US and Canada
only. See importer of record for the warranty specific to other countries.
Any products with Open Chamber Design are covered under patent no.:
US 7,640,611 B1/US 7,917,980.
*Read Section “C” for Comfort Pad warranty.
MATTRESS PRODUCT CARE
WHAT TO EXPECT from your new purchase:
Adjustment period – After all those grueling years on that old bed, you may need
some time to get accustomed to the new mattress – just as you might expect
with new shoes. This period of adjustment may take a week or much longer, or,
it could be as brief as the time it takes you to fall asleep on the very first night
of use. Firmness may vary from the showroom model until after this “adjustment
period”.
In addition, the comfort layers of the mattress may take a brief time to conform
to your weight and contours. To properly break in the mattress, it is necessary to
utilize the entire sleep surface.
Body impressions – New comfort layers begin to conform instantly. One can
anticipate body impressions to form as a result. Body impressions are typical and
therefore, do not mean that the mattress is defective. To prevent excessive body
impressions, you must rotate your mattress as specified and sleep over the entire
surface.
NOTE: Mattress purchased without a complementing (matching) box spring holds a full product warranty. However, if premature wear or sagging in the mattress was caused by inappropriate box spring or foundation support, it will void the warranty.
Mattress Care: Pivotal points to cover:
Support mattress correctly. When investing in a new mattress make sure to
replace your existing box spring. Mattresses today are normally built with a
matching box spring to ensure proper support.
Using a new mattress with an old box spring has three disadvantages: 1. The “feel” you felt when you bought the mattress in the store won’t be replicated when you get home 2. The old box spring may make the new mattress feel somewhat like the old one 3. The new mattress is more likely to sag or wear quicker.
Move mattress correctly. Side-stitched handmade mattresses can be “flexed” to allow the mattress to fit through doorways, but under normal circumstances, DO NOT fold, curl, or bend a mattress.
Frame mattress correctly. Use a strong and stable support system. To comply with the warranty, Queen and King size beds require the stability of a metal bed frame with the aid of a firm center support. The center support for the queen and the king must have adequate legs to add the proper support needed. Make sure that the legs are perpendicular to the bed frame and all are level.
Rotate the mattress correctly. The occasional rotating of your mattress will help in the proper conditioning of cushioning materials, preserve comfort, and maximize its life.
Treat mattress correctly. It is important to keep your bed clean and dry. Make sure to always use a mattress pad. To prevent wear, don’t bend excessively, do not jump or stand on a mattress. Also, vacuuming the mattress annually helps with allergies and keeps the bed in good shape.
Examples of minimum support for queen, king, and California king size mattress & foundations
Mattress only - must be on properly supported solid (non-sagging) base or box spring.
Note: If Aireloom® legs were supplied with your Sleep System and you choose to use them, please note that the legs are designed to withstand the weight of the Sleep System plus two average weight people. The legs are stationary and are not designed to withstand sideways motion from pushing the Sleep System when fully assembled. If you must move your Sleep System, first remove the mattress and Comfort Pad when legs are supplied. There are 9 for a Queen and 12 for a King. See instructions in carton with legs. Attaching any legs other than Aireloom® legs may void your warranty. If placed on a slatted bed system, slats cannot be more than 2” apart.
MATTRESS PRODUCT ATTENTION
How to Rotate Your Mattress: In order to properly “break in” or condition your new mattress and to evenly distribute the comfort layers, which helps minimize body impressions, Aireloom® recommends the following appropriate rotation methods.
THE METHOD FOR THE MATTRESS
THE METHOD FOR THE AIRELOOM® COMFORT PAD (IF APPLICABLE)
Note: During the “break in period”, rotate the Comfort Pad and mattress after the first 2-4 weeks or if body impressions occur. During this period, you must also sleep over the entire sleep surface and the middle of the mattress every 90 days. It is best to alternate the rotation of the Comfort Pad and mattress to allow the maximum surface break in.
Attached to your Aireloom® product is a white law label, which includes the warranty
code. To determine the terms of your warranty, match the warranty code with the appropriate line in the Warranty Chart below.
- MATTRESS WARRANTIES
Aireloom® warrants to you, the original purchaser, that if your Aireloom® mattress
or foundation fails because of a defect in material or workmanship outlined
in the Mattress Warranty Card by the manufacturer during the amount of years
(reference the warranty code on the law tag on your Aireloom® product) from the
original purchase date, Aireloom® will repair or replace such warranted item. In
this case, you will not be charged for any repair or service to the unit except for
transportation cost. You must have a copy of the original store purchase receipt
clearly showing the date of purchase and the purchase price along with this
warranty card. If Aireloom® determines that repair is impractical, you will be
furnished a substitute unit of the same or similar color, design, style, and quality. You
will be charged for any transportation fees. (See mattress product care & attention
for instructions on how to properly care for your mattress.)
- COMFORT PAD WARRANTY
If properly cared for, this product is warranted to the “original purchaser” as of
the “original purchase date” only and solely to the deterioration of the filling
materials inside the comfort pad causing the filling material to split or crack.
Purchaser’s Comfort Pad™ must be protected by a mattress pad or bed protector
and continuously used with a matching Aireloom® mattress with a proper foundation
or bed frame sufficient to support the collective weight of the Comfort
Pad™, mattress, and foundation.
Comfort Pad Use and Care Instructions:
- Most importantly, you must use a high-quality mattress pad and/or bed protector
over the comfort pad to protect it.
-If a mattress pad is used, we recommend a natural cotton or high-quality fiber
pad with cotton sheeting on both sides. Pads with non-woven synthetic fabrics
can inhibit the comfort characteristic of the Comfort Pad™
-If a stain develops due to something spilled on the Comfort Pad™, remove the
pad from your mattress before cleaning the stain.
-Carefully clean the pad with a small amount of warm soapy water and allow for
proper drying before replacing it back on the mattress. Note: water stains not
covered.
-Do not machine wash or dry clean this pad.
-Rotate the Aireloom® Comfort Pad™ 180 degrees from time to time and try to
use the entire sleeping surface to facilitate even settling of the filling materials.
-Use with a recommended Aireloom® mattress only.
-If your Comfort Pad™ attaches with a zipper, please use caution to properly seat
the insertion pin into the retainer box, or damage to the zipper may result.
-If the zipper pulls apart from not being seated and aligned properly, you can
carefully pull the zipper out of the slide and reseat. If properly reseated, the zipper
should not slip apart. Do not force.
The Mattress and Comfort Pad warranties do not cover:
-Transportation cost associated with any warranty issue.
-Aireloom® manufacturer is not liable for incidental or consequential damages
which result through the use of this product.
-Decorative quilting, tufting, or the fabrics on the surface of the Comfort Pad™.
-A normal change in firmness or softness or flattening of the materials.
-Body impressions/ Comfort preference (except as designated by the warranty code).
-Sheet fit or Piling of covering material.
-Clearance bedding, “as is” bedding or floor models.
-Physical abuse or damage to the structure and/or cover material, including but
not limited to burns, cuts, tears, or liquid damage.
-Damage from improper surface cleaning with chemical cleaners or dry cleaning
Damage.
-Damage from washing the Comfort Pad ™ that is not washable.
-Damage due to the Comfort Pad™ being used on anything but the mattress it
was designed to be used with.
-Any product without a law tag.
-Damage to corner guard or bedding height.
-Replacement of another piece in a Sleep Set unless it is also defective.
PRODUCT WARRANTY
For warranty assistance or other product correspondence, please contact
your Authorized Aireloom® Dealer from whom your product was purchased.
Manufacturer contact information:
E.S. Kluft & Company, Inc.
11096 Jersey Blvd. #101
Rancho Cucamonga, CA 91730
- 909-373-4211 | F. 909-373-4212
www.aireloom.com