I got to the showroom and was immediately greeted by Michael Tommasi, he was so professional and helpful, he was able to find the perfect set for our rental property, it was quick and easy, he set us up complete and we are so grateful for his help, thanks Mike, gracias amigo

(Translated by Google) Thank you Carlos Guzman for your kind attention. You treated us super well, you were very attentive, you explained to us everything that the mattress works. The only bad thing was the rude attitude of Mrs. Leticia. She practically discriminated against us, defending that this mattress was not for me and that I could not buy it because supposedly I did not have enough in the account. She did not even take the courtesy that we could apply for a credit increase. It was very unpleasant, the truth is that lady. If she had been the one to assist us, she would not buy anything. Thank you Carlos for being there for us, and for having the courtesy to allow us to apply for a credit increase. I have always been punctual with my payments, which I have never been late on. (Original) Gracias Carlos Guzman por tu amable atención nos trataste super bien fuiste muy atento nos explicaste todo el funcionamiento del matress. Lo único malo fue la actitud tan grosera de la señora Leticia. Que prácticamente nos descrimino defiendo que ese matress no era para mí y que no lo podía comprar porque supuestamente no tenía lo suficiente en la cuenta ni siquiera se tomó la delicadeza de que podíaamos aplicar para un aumento de crédito fue bien desagradable la verdad esa señora que si ella hubiera Sido la que nos iba a atender no compraría nada . Gracias Carlos por estar allí para nosotros que si tuvo la delicadeza de poder aplicar por el aumento de crédito. Yo siempre he Sido puntual con mis pagos la cual Nunk me he atrasado.

bought a Dalton Brown Leather 6 piece sectional (5 piece set + 1 add-on piece) back in May and ever since then it has been a nightmare. my wife and i love the set itself that we saw in the store and pieces of what we have at our home but RTG just cannot get the right pieces here in our home -- they are constantly sending defective\damaged pieces to our home. the delivery people that have come here on 5 separate occasions to swap out our defective products have also noted issues every single time they've been here that it's gotten to the point that they will check the product before even bringing it off the truck. i also noticed this product, after only 4-5 months is no longer in my Melbourne location and i am not surprised given this issue. I've been trying to get each piece swapped out per their procedure when you receive a delivery that you call within a day or so to report issues. each time it has been well documented what the issues were and they've sent replacement pieces to replace the defective\damaged pieces, many times just receiving equally damaged\defective than the last. I've recently called after the most recent swap and service call (swap for 2 pieces and service for 1) and i'm now being told i must accept 2 options (outlined in email from store representative Starr Nebolsky) which is select a whole different model or accept $325 to keep my mouth shut and they get to void the manufacturer's warranty. basically absconding themselves from any further liability or responsibility for ~5% of the agreed upon price. this is wrong and just an outright scam. honor your process and give me acceptable undamaged product. i have now had 8 instances of RTG trying to fix this issue and they have still failed, each time taking up my Saturday. i asked what the option was to just return the whole thing and give me all of my money back and they also told me this is not an option.