Shopping to furnish new home, Emily Farmer was our Salesperson and did an awesome job! She was extremely helpful and patient through the process!

While the sales agent at the store was incredibly kind and the tech staff was very helpful, the corporate and customer service experience has been awful. We waited over two months for our electronic couch to arrive. When it finally did, it was missing the electrical cords needed for it to function. The next delivery for those parts was scheduled another month out, which was extremely frustrating, especially since we had asked all the right questions before purchasing to avoid this exact situation. It was clear that product knowledge needs improvement. Fast forward three months: the final part was scheduled for delivery on a date and time we had already communicated would not work. We offered to pick up the item ourselves but were told we could not. We then asked for a rescheduled delivery, and were told that wasn’t guaranteed and could take weeks. When we again asked to pick it up, we were told we’d have to wait until it was “released” after a “refusal of delivery.” Are you kidding me? We didn’t “refuse” delivery we simply couldn’t accept it at a time we’d already said didn’t work. To make things worse, when I called to clarify, the representative was rude and dismissive, saying, “You can’t pick it up at a showroom.” Of course not, I bought it from the distribution warehouse center, which is where I was requesting to pick it up because I live nearby. Overall, this experience has been a complete nightmare of miscommunication and poor customer care. The in-store staff and tech team deserve credit and a 5 star review, but corporate customer service makes it impossible to recommend this company. Unfortunately, they seem to act like a monopoly, and it shows.