I’ve been to Rooms To Go 4 or 5 times in the past. Yesterday was the first time any salesperson actually helped me find exactly what I was looking for. Mercedes welcomed me by opening the front door, & asked if she could help assist in any way. Absolutely & thank you for caring! I came to purchase a mattress. In the past I’ve walked towards salespeople sitting on comfy couches, gabbing. When I asked for help finding various mattresses I’d favorited from their website, the lack of enthusiasm was evident, as they refused to get up or show me where specific beds were. Instead I was told to find them myself! Yesterday was a refreshing change from my expected lackadaisical & indifferent treatment of the past. Mercedes didn’t press me to make an immediate decision & gave me the specific answers to all my questions. We walked across the showroom comparing various mattresses, sometimes comparing the final choices a few times. She was pleasant, knowledgeable & welcoming, unlike my past experiences. RTG? You’ve got a golden employee at your South Austin TX store & I feel the need to point out the value Mercedes brings to your company, not only in future overhead but in A+ customer service & 5 star satisfaction! I was actually dreading coming back to RTG because of repeated indifference to make a sale & lack of customer care/service. Because I’m walking into your store, assisted by a walker, does that make it alright to ignore, or provide little to no assistance? Mercedes smashed that distasteful, negative feeling & proved to me that a caring, knowledgeable, positive, pleasant, stylish & personable salesperson does exist at RTG…one that doesn’t discriminate or blatantly ignore disabled customers like so many of your other salespeople. I must point out however, that all my prior negative experiences over the years were at your North Austin/Round Rock RTG store. I’d never met Mercedes before but I feel a great need to point out the value of her being such a positive asset to your company. I’ve seen the few star RTG ratings online & didn’t want to join the negativity or share personal dissatisfaction after purchasing my 1st mattress’s from you. I’d rather give high praises & a 5 star rating, because if anything, Mercedes deserves to know how much of an impact she had on my successful mattress shopping experience. She showed me lower & mid priced mattresses, but also a few out of my price range. If she hadn’t shown me a variety of mattresses, & given me her endless patience & additional time to test & retest various models, I’d never have purchased the more expensive, upgraded mattress! She didn’t press me to spend more, but because she was pleasantly patient with me, walking the entire showroom several times back & forth, that stress free behavior helped me make a more rational decision , viewing my upgraded mattress purchase as an investment towards my health & comfort, instead of quickly buying the cheapest mattress, just to get the heck out quickly, as I’d originally planned before walking into your store yesterday. Mercedes is a keeper & I hope you recognize her as a valuable asset to your company & not just another indifferent salesperson who’d rather gab with other employees, as they either actively ignore or flat out refuse to help disabled customers. Mercedes chooses to excel & do her job exceptionally well, unlike the other salesmen I’ve encountered in the past, literally lounging in groups, chatting on your furniture like it’s their daily extended break time crash pad in their apartments. Fortunately for you, & your rating from me today, Mercedes takes her job seriously & was an unexpected delight to work with. Because of her professionalism, I left feeling satisfied & good about making an investment towards my health, comfort & overall happiness, ultimately spending approx $2k more than I’d anticipated & budgeted. Thank you Mercedes! May RTG treat you as the rare ruby you are, with the respect you showed me. Hopefully they pay you accordingly for your attentive & awesome service. Much appreciated!

Excellent attention Adria was helping a lot tku for your attention

Amazing staff. No pressure sales. Definitely ask for Robert if you stop by!