When I initially visited the showroom, the mattress felt much softer and more comfortable than the one I received at delivery on 4/15. Since then, it has been extremely uncomfortable—honestly the worst sleep experience I’ve had. The difference between the showroom model and what I received is very noticeable.
I’ve already returned to the showroom and called your team to request an exchange due to how dissatisfied I am. During that visit, I was reminded of the 30-day policy, which I understand. However, I was also very uncomfortable with a comment made by a service desk associate suggesting that drinking wine and taking pills would help me sleep. That response was inappropriate and not acceptable when addressing a customer concern.I’ve been a returning customer and previously purchased sofas from your company, which I was very happy with in terms of quality and service. That positive experience is exactly why I chose to purchase from you again. Unfortunately, this mattress purchase hasn
Response from Staff
Thank you for speaking with us, Laura. We were glad to connect with you directly and address your concerns.
