Judy was outstanding showing us different options and helping us with the payment options. Great people skills, she made shopping fun.

We spent almost $3K on a love seat with two chaise lounge chairs and it's falling apart at the seams! We've had it for 2.5 years AND we bought the extended 3 year warranty with Fortegra. Within the first 12 months we filed a claim about this issue. The tech did a really shoddy job, using a bright blue thread you can see in one of the pictures, that came apart within a couple of months. We called in 2024 and was denied because "some" manufacturer defects are not covered. Same dog and pony show when we called this year HOWEVER when we went into the store to speak to a manager we were informed we 100% SHOULD be covered and handed a flyer from Fortegra that clearly states seam separation is covered. Of 4 seats and 4 back cushions 75% of them have separated at the seams. We asked the manager to put in a complaint 3 weeks ago and haven't heard back. I'll be filing a complaint with the BBB. This is an asset that is far too expensive to be falling apart, and has been, within the first year of purchase. UPDATED: Rooms to Go took care of us and is replacing our couch cost, even though Fortegra would not. I have serious doubts about Fortegra. We are still paying at out of pocket cost of almost $1K, the associates were adamant that their furniture made in Mississippi is much higher quality than our couch, made in Vietnam. WE'LL SEE!

They add on phony insurance from frotegra that does not cover anything.