I went in with a friend looking fora wall unit for her new home, we met Mr. Jones and he was so personable and friendly. He walked us through the entire store and explained all options available, financing and delivery. I was so impressed with him I came in the next day to buy a lift recliner for my husband. Mr. Jones was a pleasure to work with. We will definitely be going back to do more business with him!

Rachel the sales rep was fantastic. Very helpful and knowledgable and directed us to exactly what we wanted. Thank you. Also fast next day delivery was amazing and worked for our schedule. We have purchased from RTG before and always great service.

I am beyond disappointed with Rooms To Go, both with the quality of their products and the absolutely terrible customer service I have received from their corporate customer service department and store management. I recently purchased an adjustable bed frame that completely stopped working just FIVE DAYS after delivery. A product that breaks within five days, especially with barely any use, is completely unacceptable. However, what has been even worse than the defective product is the experience I’ve had trying to get this issue resolved. I initially contacted customer service and was transferred to their supposed “warranty department,” only for the call to be unavailable. I called back and was provided with a different number, which turned out to be another department that didn’t handle warranties. I was then directed to what they claimed was the manufacturer, only to be told that they weren’t the correct manufacturer. That company provided yet another warranty department number, which ALSO turned out to be the wrong company. The amount of misinformation, incorrect transfers, and wasted time is ridiculous. After dealing with this runaround, I decided I wanted to return the bed frame for a full refund. Considering it broke within five days of delivery, I have absolutely no confidence in the quality or reliability of this product. I contacted customer service again and was told they couldn’t help me, so I was transferred to a supervisor. That supervisor informed me that returns had to be handled directly through the store and transferred me there. When I finally spoke with the store manager, I explained the entire situation and made it very clear that I wanted to RETURN the defective product, not exchange it. He told me he would call me back. Instead, I received a call from another employee attempting to schedule an exchange for the exact same product. When the manager eventually called me back, he was extremely rude, dismissive, and completely unwilling to help. He essentially told me there was nothing he would do for me, that I couldn’t return the product, and that my only option was to contact customer service again. So, after being told by customer service that the STORE had to handle the return, the STORE told me to go right back to customer service. I contacted customer service AGAIN and spoke with another supervisor, who then informed me that I could receive store credit toward a different bed frame. At this point, I DO NOT WANT AN EXCHANGE OR STORE CREDIT. I WANT A FULL REFUND. Why would I want to purchase another product from a company that has demonstrated such poor product quality and such a complete lack of customer care? What makes this situation even more frustrating is that customer service representatives have acknowledged that other customers have experienced issues with being transferred to incorrect departments. Clearly, this is not an isolated issue, yet nothing seems to be done to correct it. A product should not break five days after delivery, and customers should not have to spend hours being transferred between departments, given incorrect information, and treated disrespectfully just to get assistance. The complete lack of accountability between corporate customer service, the warranty department, and store management is astonishing. Every department seems more interested in passing the problem to someone else than actually resolving it. I expected significantly better from a company as established as Rooms To Go. Instead, I’ve been left with a defective product, wasted time, and an extremely disappointing experience.