Rooms To Go Delivery Guide
Learn More About Rooms To Go
Buying new furniture is exciting, but understanding your delivery options before checkout can make the process much easier. Rooms To Go offers several ways to receive eligible orders, including Premium Delivery, Doorway Delivery, Self Pick Up, and free shipping for select online products.
Premium Delivery provides the most in-home assistance, including room-of-choice placement, assembly for most eligible furniture, and packaging removal. Doorway Delivery is a reduced-charge option for customers who are comfortable handling the moving, unpacking, and setup themselves. Eligible orders may also be available for customer pickup, while many online-exclusive products ship directly to your home.
This guide explains how each option works, how to prepare for delivery day, and how to track or reschedule an order. You'll also find information about mattress delivery and removal, furniture packaging, pickup, and online shipping.
Review available Rooms To Go delivery and shipping options for your area before placing an order.
Delivery and pickup options vary by item, ZIP code, and order eligibility, so review the available choices at checkout.
For scheduled furniture delivery, Rooms To Go will send an estimated four-hour delivery window by email or text approximately two days before delivery. Someone age 18 or older must be available to sign for the order.
On delivery day, you can check your order through Rooms To Go Order Status or download the Rooms To Go app for available delivery updates.
Premium Delivery, Doorway Delivery, Self Pick Up, and shipping options may not be available for every product or market.
The biggest difference between Rooms To Go delivery options is how much the delivery team does once your furniture reaches your home.
Rooms To Go does not generally remove existing furniture during delivery, but mattress removal is available with qualifying purchases.
When you purchase a new mattress and select Premium Delivery, Rooms To Go can remove the mattress being replaced at no additional charge, as long as the old mattress is not heavily soiled.
Before delivery:
Remove sheets, mattress protectors, and other bedding.
Clear the path from the entrance to the bedroom.
Decide where your mattress, bed frame, adjustable base, or other bedroom furniture should be placed.
For adjustable or reversible bed rails, choose your preferred mattress height or rail position before setup begins.
Best For: Larger furniture, bedroom and dining room sets, mattresses, sectionals, multi-room orders, and customers who want help moving and setting up their furniture.
About Premium Delivery: Premium Delivery is Rooms To Go's full-service furniture delivery option. The delivery team brings your furniture into your home, places eligible items in the room of your choice, assembles most eligible furniture, and removes associated boxes and packaging after setup.
Before delivery day, decide where each piece should go and clear enough space for the delivery team to work. If you purchased configurable furniture, determine your preferred setup before the team arrives. For example, know which side you want a sectional console placed on, where bunk bed steps should go, or how high you want your mattress positioned.
Premium Delivery includes assembly for most furniture, but there are exceptions. Certain items, including some occasional tables, sofa tables, entertainment consoles, and dining tables, may require customer assembly. Products with these requirements generally indicate "partial assembly required" on the product information page.
For the smoothest delivery, measure your furniture and the complete path to its destination room ahead of time, clear the room before the team arrives, remove potential tripping hazards, and keep pets safely secured.
Best For: Customers who want a reduced-charge delivery option and are comfortable moving, unpacking, and assembling their furniture after delivery.
About Doorway Delivery: Doorway Delivery delivers your furniture in boxes to the doorway, entry, or first-room area specified for your order rather than providing room-of-choice placement and setup.
Unlike Premium Delivery, Doorway Delivery does not include unpacking, furniture assembly, room-of-choice placement, or removal of boxes and packaging.
Because your furniture may arrive boxed, make sure there is enough open space near the delivery area for the order. You will be responsible for moving the furniture from the delivery area to its final location, unpacking it, completing any required assembly, and disposing of the packaging.
Furniture can be heavy and difficult to move, so consider the weight and size of your order before selecting Doorway Delivery. Make sure you have enough help, appropriate tools, and a clear route from the delivery area to the room where the furniture will ultimately be placed.
Assembly instructions for most furniture are included with the product. For some upholstered pieces such as sofas, chairs, and sectionals, components or hardware that need to be attached may be stored underneath the furniture and identified by a hardware ribbon.
Best For: Customers who have an appropriate vehicle and are comfortable transporting and assembling eligible furniture themselves
About Self Pick Up: Some Rooms To Go purchases are eligible for customer pickup instead of home delivery. Depending on your market and order, pickup may be available at a central Rooms To Go Distribution Center or another designated pickup location. Eligible Distribution Center orders may qualify for free pickup.
For showroom purchases, available pickup locations vary by market - please confirm with your sales person at the time of purchase. Certain online orders may also qualify for Distribution Center pickup. When an online order is eligible, Pick Up will appear as an available delivery option during checkout. Furniture must be picked up on the scheduled pickup date. Pickup locations and operating hours vary, so confirm your scheduled location and local pickup details before traveling.
With Self Pick Up, you are responsible for transporting your furniture and completing any required assembly after pickup. Before choosing this option:
Best For: Customers purchassing eligible online exclusive furniture, décor, or accessories that ship directly to their delivery address.
About Free Shipping Online Exclusives: Not every Rooms To Go product arrives on a Rooms To Go delivery truck. Most decorative accents and merchandise shipped directly from a vendor use UPS Standard Ground Shipping or another applicable carrier.
Rooms To Go also offers Free Shipping on many eligible online-exclusive products. Free Shipping merchandise can include more than small décor and accessories. Depending on current product availability, eligible items may include kids furniture, patio furniture, living room accents, home office furniture, bedroom accents, and other online exclusive pieces.
These shipments work differently from Premium Delivery. Products sold with Free Shipping do not include in-home setup, assembly, or haul-away services. Customers should expect to handle any necessary unpacking, placement, assembly, and packaging disposal after the shipment arrives.
Because shipping methods and delivery timing can vary by item and delivery address, review the individual product page and the shipping information shown during checkout. Larger Free Shipping furniture may also arrive in substantial boxes, so check product dimensions and plan how you will move the shipment into your home before ordering.
Not sure which Rooms To Go delivery option fits your order? Use this quick comparison to see what each service includes before checkout.
| Feature | Premium Delivery | Doorway Delivery | Self Pick Up | Online / Free Shipping |
|---|---|---|---|---|
| Best for | Customers who want room placement and setup | Customers who can move and assemble furniture themselves | Customers who can transport their own furniture | Eligible online furniture, décor, and accessories |
| How you receive the order | Delivered into the room of your choice | Delivered to the doorway, entry, or first-room area specified for the order | Customer collects order from designated pickup location | Shipped by carrier to delivery address |
| Room-of-choice placement | Yes | No | No | No |
| Assembly | Yes, for most eligible items | No | Customer handles | No in-home assembly |
| Unpacking | Included with eligible setup | Customer handles | Customer handles | Customer handles |
| Packaging removal | Yes | No | No | No haul-away |
| Customer transportation required | No | No | Yes | No |
| Timing | Estimated four-hour delivery window | Estimated four-hour delivery window | Scheduled pickup date | Varies by shipment |
| Mattress removal | Available with qualifying new mattress purchases | No | No | No haul-away |
Delivery and pickup availability can vary by ZIP code, product, order type, and market. Always review the service details provided for your specific order before checkout.
If your furniture arrives damaged, has missing parts, or there is another issue during delivery, contact Rooms To Go as soon as possible. Have your order number ready, describe the issue clearly, and take photos of any visible damage so the team can review the problem.
For questions about shipping, scheduling, delivery, or order support, Rooms To Go offers several ways to get help:
Internet Sales: Call (888) 709-5380
Other Inquiries: Call (800) 766-6786
Text Support: Message ROOMS to 76667 with keyword SALES or CARE