Extremely Dishonest Sales Practices and Absolutely Disgraceful Customer Service — BUYERS BEWARE! If I could give this Rooms To Go location ZERO stars, I would. My wife and I purchased a bed from this location after being explicitly told that our financing through Concora would include 12 months of 0% interest. We trusted what we were told and proceeded with the purchase. Six months later, we discovered that the financing had actually been set up for ONLY SIX MONTHS, not the full year we were promised. This is completely unacceptable. Customers make significant financial decisions based on the terms presented to them by sales representatives. Misrepresenting financing terms is not some minor misunderstanding. It can cost customers hundreds of dollars in unexpected interest. But what makes this experience even worse is the absolutely disgraceful customer service we received when trying to resolve THEIR mistake. When my wife called the store, she spoke with someone named Raul, who essentially told her that it was no longer their problem because Concora had already paid Rooms To Go for the bed, and that was all that mattered to them. Let that sink in. Once they receive their money, apparently their responsibility to the customer ends. We then contacted Concora directly, only to be informed that Rooms To Go is the party responsible for requesting or correcting the promotional financing terms. So not only were we given incorrect information when purchasing, but when we attempted to get the situation corrected, we were met with dismissive, rude, and completely unprofessional behavior. What happened to accountability? What happened to honoring what your employees promise customers? What happened to basic respect? This experience has completely destroyed my trust in Rooms To Go. A company that is more concerned about getting paid than standing behind the promises made to its customers has no business expecting customer loyalty. I strongly encourage anyone considering financing furniture at this location to get EVERY SINGLE PROMOTIONAL TERM IN WRITING before signing anything. Do not rely solely on what a salesperson tells you. And to the management of this location: Your employees’ attitude toward customers who have already made their purchases speaks volumes about the way this business operates. You should be embarrassed by how this situation was handled. If this were the last furniture store on Earth, I would genuinely rather sleep on the floor than spend another dollar here. You have permanently lost our business, and I will make sure friends and family know exactly what kind of experience we had. Absolutely unacceptable. Zero accountability. Zero professionalism. Zero trust.

(Translated by Google) Excellent seller, thank you OSCAR 👍 (Original) Excelente vendedor, gracias OSCAR 👍