ROOMS TO GO IS DEFINITELY A NO GO. RUDE CUSTOMER SERVICE REPRESENTATIVE. THIS WAS A NIGHTMARE. I purchased living room furniture from the Appling location in Memphis TN. The salesman was nice and professional. I gave a delivery date for two weeks out. The salesman assured me that delivery date was confirmed and billing would begin upon delivery. Twelve days later I received a text message that my delivery was rescheduled due to weather. Rooms to Go DID NOT ask if the date THEY assigned (10days out)worked for me. I called Customer Service to inform them that this date was unexceptionable. I was told the date was the first available otherwise I would have to wait for another two weeks. At this point delivery would be approximately 30 days from purchase date. I was told that delivery dates are computer generated and there was nothing they could do. I called the salesman with my concerns, which was a waste of time. I called Customer Service a total of 6 times. I called the store a total of 5 times. EVERYONE used the weather and road conditions as a excuse. However, delivery's were being made all around my area according to Customer Service (a slip of the tongue). My living room was empty for almost a month. Which made the room really cold. I was told that I would get a call when the delivery was in route. I specifically asked how much notice I would get? The Rep told me usually 30 minutes to an hour. I explained that NOT ONLY am I accommodating ROOMS TO GO but I would need a hour notice to get home in time. The day of delivery I received a call from a unknown number. The man identified himself and said that they were 8 minutes away. I explained that there was no way for anyone to get home in under 30 minutes. He stated that they're only allowed to wait 15 minutes.I asked if there was anyway to come later that day? Of course that was a definite NO. At that point I thanked him and called Customer Service & the store to cancel the order. Unfortunately, I have misplaced my notes with the names of everyone involved and dates. I do however remember Elaine/Manager who I spoke with immediately after cancelling the order with Customer Service. I explained everything and asked if she would make sure the other was cancelled? She apologized and assured me that the order would be cancelled. TWO DAYS LATER!!! I GET AN INVOICE/BILL FROM WELLS FARGO FOR FURNITURE THAT I NEVER RECEIVED! I called Wells Fargo to have it removed. I contacted ROOMS TO GO to inform them as well.😡 Having Wells Fargo remove this fraudulent charge CAUSED A DROP IN MY CREDIT SCORE (closing an account too early)!😡😡😡 IF YOU ENJOY HORRIBLE CUSTOMER SERVICE AND TAKE IT OR LEAVE IT, WHILE SPENDING YOUR MONEY. VISIT ROOMS TO GO FOR THE WORST EXPERIENCE EVER.

Mark is phenomenal! Very helpful and allowed us to shop around without hovering. Would highly recommend him if you need help getting new furniture!

What a great experience!! Jason was so helpful and personable. He did a great job! We were able to get exactly what we wanted! Be sure to give Jason his kudos for a job well done!!