Staff are friendly. This poor rating is due to the very poor quality of the furniture. We bought a new sectional couch. $2,600. 60 days into it, and the material is separting and fraying. Just my wife and I and we are not large people. Our last couch from Big Lots that we bought as a temporary until we got fully moved, was better quality than this couch. We went with this because we liked the style and color. Wish we would have gone to Costco. Here's a few photos. Several other areas where its fraying and separating. Now our fate is on the hands of a technician to determine if this is a defect or normal wear and tear. We had it delivered on 12/23/25 and it's 1/23/26 today. If they say this is from normal wear and tear, hmmmm. Either way it's junk. Again, my big lots $900 couch is better quality.

Was really a great experience! Went in and came out with a great selection of items we wanted an delivery will be as expected fast. Our rep was awesome, patient, understanding, and great sense of humor! We left with a huge smile!

Easy peasy lemon squeezy! Thanks Dennis for making it painless!