Great directions

Do NOT ever buy anything from Rooms to Go. We purchased the Cindy Crawford Sleeper Sectional and the movers damaged the chaise piece trying to fit it into the elevator. It didn’t fit in the elevator so they left it damaged in the service entry downstairs and didn’t tell me it was damaged. These movers were a ABSOLUTE MESS even our doorman said they were "clowns". The piece they did successfully move into our apartment I witnessed them shoving around and was concerned they would damage the walls in the hallway. The next day I arranged a third party to take apart and then reassemble the chaise piece in our apartment. They arrived and unwrapped the piece downstairs and found that it was damaged, took pictures and then came upstairs to tell me it was damaged. I went downstairs and saw the damage and then was on the phone with customer care for 1 hour being passed around to different departments and groups. They then blamed the third party because they unwrapped the couch and told me to commit insurance fraud by submitting a claim with the third party when it is extremely clear to me that the movers from roomstogo damaged the couch trying to fit it into the elevator. An absolutely TERRIBLE company and customer experience with Brianna Tillman. We will NEVER buy from roomstogo again when their policy is to not accept responsibility and then blame another party when it was CLEARLY not the other party’s fault.