Linda was very informative and knowledgeable. I had at great experience with Linda.

Jennifer J. was outstanding! She was friendly, knowledgeable, and incredibly helpful throughout the entire process. She took the time to explain all of our options, answered every question we had, and made everything easy to understand. She was always responsive and easy to communicate with, making the entire experience smooth and stress-free. We truly appreciate her excellent customer service and would highly recommend working with her

I was excited to receive my new Rooms To Go sectional, but unfortunately the entire experience has been disappointing from delivery to customer service. The sectional looks significantly darker in my home than it did in the showroom, which was my first disappointment. During delivery, the team refused to place the furniture where I requested, telling me “it wouldn’t look good there.” That decision should have been mine not the delivery crew’s. Because the sectional is extremely heavy, I have no practical way to move it myself. It got worse. The furniture was delivered without the required power cords, so none of the reclining or powered features could even be used. I paid for delivery and setup, yet the setup was never actually completed. At no point during the sales process was I told I would need to provide my own power cords. When I contacted customer service, I was told I could exchange the furniture, but only by paying a 20% restocking fee. How am I supposed to decide whether to keep or exchange a product that I haven’t even been able to fully use? After further discussion, Rooms To Go agreed to order the missing power cords. However, instead of correcting their mistake immediately, I was told to wait another 3–5 business days (if the cords are even in stock). Once they arrive, I must contact them again to schedule a technician to complete the installation. In other words, I paid for delivery and setup, yet I’m now waiting through multiple rounds of delays because the original delivery was incomplete. While Rooms To Go says my concerns about the delivery team’s behavior have been forwarded internally, that does nothing to resolve the fact that I still don’t have a fully functioning sectional days after delivery. Customers shouldn’t have to chase down missing parts, wait additional weeks for installation, or pay a restocking fee to exchange furniture they haven’t had a fair opportunity to evaluate. I expected a premium delivery experience. Instead, I’ve received excuses, delays, and unfinished service. Very disappointing experience. I expected much better from Rooms To Go.