If you are looking for a new piece of furniture, GARY is your guy! The most kind and non pushy kind of dude. Couldn't recommend enough.

Rooms to go sold me a defective mattress that caused me back pain and refused a refund even after I called corporate in tears. The whole exchange was extremely capitalistic, predatory and downright cold. I am a grad student who had to buy a bed within a certain price range, adjustable was added unnecessarily, I got the Darlington, queen sized and it has caused me severe back pain, I’ve slept in a hotel, with family, because the bed is literally a death trap. I have severe emotional distress not being able to sleep let alone wake up for work because of this bed. I told them I do not have 600 dollars more to pay for the exchange of the bed from the delivery, to the exchange, (simply paying a fee for it to be changed out), to just a better softer mattress for a mistake they made. I’ve spent hundreds trying to fix their mistake with two mattress toppers, other living arrangements and the like they care more about their policy than the well being of the consumer please don’t shop with them ever. I just want a refund that’s it where I can get a better mattress within my budget not paying hundreds more for a mistake they caused me as the consumer I’m now filing a BBB and CFPB complaint. I will also be contacting my state attorney’s office. The company should not be trusted. UPDATE: The situation is still the same despite reaching out it’s a small amenity still expected to cover most of the cost of getting a better bed I have had many sleepless nights and feel trapped wish I never got a bed from here again go to places that have money back guaranteed they will gaslight you and say other places that sell mattresses do not offer refunds but they do I have friends who made smarter decisions by patronizing places who care about the consumer and their budget in this economy DO NOT COME HERE! I rest my case.

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