WORST. WORST. WORST. EXPERIENCE EVER — DO NOT BUY FROM ROOMS TO GO! We purchased a bedroom set and a dining table with 6 chairs from Rooms To Go, spending around $5,000, and this has been an absolute nightmare. It has now been ONE FULL MONTH, and Rooms To Go still has not been able to deliver a good-quality, acceptable dresser. For the bedroom set, our first delivery arrived 10 days after purchase. The bed was damaged — the headboard was broken and the sideboard was broken. The dresser was also damaged, had multiple scratches, and the last two drawers had mismatched wood. We contacted them and were told replacements would be sent. After another 10–15 days, they finally delivered a replacement bed, which was installed and was acceptable. But the dresser has been a completely different story. After waiting another 7 days, they sent a replacement dresser — and it was broken again, so we refused to accept it. After another week, they sent another dresser — and it did not appear to be a new product, so we refused it. Then, after another 5 days, they sent yet another dresser, and AGAIN it had the same issues. ONE MONTH. MULTIPLE DELIVERIES. MULTIPLE DEFECTIVE/UNACCEPTABLE PRODUCTS. AND WE STILL DON’T HAVE A GOOD-QUALITY DRESSER. When we contacted customer service, instead of taking responsibility and properly resolving the issue, the representatives were extremely rude and unhelpful. Their solution was basically: if we accept the defective product, they will give us a $90 credit — but we would lose our 1-year manufacturer warranty. WHAT KIND OF SOLUTION IS THAT? Why should a customer who paid thousands of dollars have to accept a defective product and give up their warranty in exchange for $90? They also told us that if we want to select an entirely different bedroom set, we have to purchase something of the same or higher value. If we choose something cheaper, we lose the difference. If we choose something more expensive, we have to pay the difference. So after spending approximately $5,000, we are the ones being forced to compromise because Rooms To Go cannot provide a properly manufactured product. And then they tell us: “It’s a manufacturer defect.” Excuse me — DID I PAY THE MANUFACTURER? NO. I PAID ROOMS TO GO. I purchased the furniture from Rooms To Go. I did not purchase directly from the manufacturer. If Rooms To Go sells a defective product to a customer, they should take responsibility for resolving the situation instead of pushing the problem onto the customer. The amount of time, frustration, phone calls, delivery appointments, waiting, refusing damaged products, and dealing with rude customer service has been completely unacceptable. We did not spend $5,000 to spend the next month chasing Rooms To Go for furniture that should have been delivered correctly in the first place. ONE MONTH LATER, AND WE STILL DON’T HAVE THE QUALITY PRODUCT WE PAID FOR. This is not about being picky or expecting perfection. We are asking for a NEW, UNDAMAGED, PROPERLY MANUFACTURED PRODUCT — something any customer should reasonably expect when spending thousands of dollars on furniture. The worst part isn’t even the defective furniture. It’s how Rooms To Go handles the problem afterward. If you are considering buying furniture from Rooms To Go, PLEASE THINK TWICE. Based on our experience, I would NOT recommend Rooms To Go to anyone. $5,000+ spent. One month of frustration. Multiple defective products. Rude customer service. And still no proper resolution. DO NOT BUY FROM ROOMS TO GO. SAVE YOUR MONEY, TIME, AND SANITY.

Ivan was awesome. Helped my wife and I. He was patient and outgoing!

Ivan Ramirez was very helpful and knowledgeable! We’ll def be back to work with him.