Ray helped us throughout the whole process. He was super kind and helpful! Will definitely be going back to him again

I recently purchased a bedroom set from Rooms To Go and overall I’m very happy with the furniture. The set is beautiful and exactly what I was looking for. During delivery, a few scratches occurred while the pieces were being carried up the stairs. I don’t blame the delivery team for that at all moving large furniture upstairs is difficult and Rooms To Go handled the situation quickly and made it right, which I really appreciated. My only concern was during the purchase process. When signing the paperwork on the iPad, there were several extra charges that were added without being clearly explained to us. I was there with my 11-month-old grandson and unfortunately didn’t read through everything as carefully as I normally would, so I do take responsibility for that. However, clearer communication from the salesperson would have gone a long way. Last year we purchased our living room set from Rooms To Go and had a wonderful experience with that salesperson, which is part of the reason we came back. While I still love the furniture and appreciate how quickly the company resolved the delivery issue, I do think transparency about added charges is important. Communication should always come before sales quotas. Overall, I’m happy with the furniture and thankful the damage was handled promptly I just hope future customers receive clearer explanations during checkout without all the extra charges being explained