My experience at Rooms To Go in Hoover, AL was Great. I’ve not always had great experiences with the store. For some reason I went back anyway. It took a minute for me to decide what I wanted specifically, and with the help of one of the ‘Best’ customer service representatives, Gloria, it made my decisions easier. We took time, she asked me for the colors, because I already knew what I was looking for, and she took me right to it. We discussed options, where the furniture would be located in my home, and then she recommended options I could take to resolve what I needed to do. I was pleased with her assistance. She was patient, cordial, knew her job, and more important great customer service skills. She handled her business. Not many nowadays understand customer service. She’s just Good at what she does. Thank you Miss Gloria, and Rooms To Go. You have a Diamond in The Rough! 😃💕

Great place lots of help but no pressure.

Well received upon entry into the store. Duff is very attentive, patient and is interested in his customer’s satisfaction with their purchase. He explains in detail. We look for him when we come to the store.