(Translated by Google) Excellent service from Mr. Carlos (Original) Excelente attention del señor Carlos

I cannot believe that after spending thousands of dollars in Rooms To Go you want my name my name is Nereida Castro. I’ve bought from months ago for over 30 years ever since they started on OBT and I bought all my furniture there but this time they treated me like trash first thing I bought a bedroom set on Labor Day weekend. I told the guy that I needed the bed that would have an adjustable frame I even told him that if it wasn’t free that I would go to Mattress firm he says yes we’re having the same sale now I bought the bed. It was over $8000 with a mattress and he told me that everything was fine but the bill that they gave me or the receipt that they gave me wasn’t broken so that I can see the cost of everything instead it was just the total cost when I went home. I started to think how come this is so expensive. I went back to the store the lady at work there she says oh I can break it down for you. They had charged me $650 for each adjustable frame. I spoke to the guy he says oh the mattress that you picked were not the ones that came with a frame, but he did not tell me that you know me and my husband we’re in our 70s. I expect us to treat us with the same respect that we give, but he did not and then I told him if I can return it he said no he also said that the mattress that they sold us were very comfortable they sold us the Casper Mattress, which they were as hard as a rock so I came to one of the managers, Mr. Carlos, he said I can return them within three days and he would give me another mattress so I came back to the store Mr. More once again Keith More, the liar said to us that that Tempur-pedic mattress the medium one was very soft and that it would even get softer within 30 days and if not that he would get me a soft mattress that I could return them now it’s been 30 days. The darn mattress never got soft is still hard as a rock. Now I went back to Mr. Carlos and he said no because you already returned one. I don’t understand I bought so much furniture from them and for them to treat me treat me this way not trying to help me in anyway after I spend over $8000. This is why I’m telling you don’t go there go somewhere else they lie and they do not look for your well-being. The reason that Mr. Keith More this this to me was because the more he sells the The bigger the commission, but it shouldn’t be like that because one day I’m gonna need more furniture, but I will never go back there again so beware of these people. They lie to you and they take your money.