We arrived and we got greeted right away wish was nice ! The gentlemen taking care of us was super nice until it came time to pay! We qualified for financing yet he mistakenly charged my card with the whole amount. Now my credit cards are declining every other purchase because they made this mistake. He reassured me I had a refund when indeed I did not. For transactions later, he realizes that the charge was still there finally after 30 minutes they fix the problem. Today I was looking at the statements, and I realized they never added the mirror to the dresser. Total disappointment with this whole purchase.

WARNING TO EXPECTING PARENTS: Do Not Purchase Nursery Furniture from Rooms To Go Based on our personal experience, Rooms To Go caused one of the most stressful and disappointing situations of our entire pregnancy—something that is completely unacceptable for a company selling baby furniture. In November, we purchased the Kids Woodland Adventure Classic Nursery Set, spending nearly $3,000, trusting that Rooms To Go would provide safe, properly manufactured furniture for our first child. After waiting six weeks for delivery, we discovered that a critical crib component related to the under-crib drawer system was manufactured incorrectly and could not be installed. What followed was not a simple fix, but a months-long ordeal: • Three additional deliveries over several weeks • Each time, an entire replacement crib was delivered, forcing us to repeatedly unpack large furniture while searching for the specific replacement part • Every replacement contained the same defect—incorrectly cut parts that physically could not be installed This was not bad luck. It reflected a systemic manufacturing and quality-control failure that Rooms To Go failed to identify or correct after multiple attempts. The issue was only resolved because a delivery driver—not a technician, not quality control—used a drill to modify a crib component inside our home. As first-time parents preparing for a newborn, we were forced into an impossible choice: accept a non-factory modification to a baby crib or risk having no crib at all just weeks before delivery. Even more troubling was Rooms To Go’s response afterward. We were informed that because the delivery driver modified the crib, our warranty could be voided, despite the fact that their repeated failures left us with no reasonable alternative. Only after significant pushback did they agree to keep the warranty intact. After months of stress, repeated disruptions, physical strain while heavily pregnant, and the emotional toll of not knowing whether our baby would have a safe place to sleep, Rooms To Go offered $100 in store credit. $100. After nearly $3,000 spent, multiple failed deliveries, a manufacturing defect involving infant furniture, and a situation no expecting family should ever endure, this response felt dismissive and insulting. This experience shows a serious lack of accountability, empathy, and quality control—particularly concerning for a company selling products intended for newborn safety. We are open to continued communication with Rooms To Go’s customer service or corporate team and would genuinely welcome the opportunity to update this review with a positive resolution if the company chooses to address this situation in a meaningful way. At this time, however, the response we have received does not reflect the seriousness of this experience. No family preparing for their first child should be put through this level of stress due to preventable failures