I ordered a sectional by phone from the Clermont store in June 2026 while relocating from Massachusetts to Florida. I told the salesperson I have cats and needed a fabric that would hold up to them. He assured me this sectional was the right choice, so I bought it without seeing or sitting on it, along with a protection plan on every piece. The delivery crew arrived without the screws needed to connect the sections and said someone would return in a few days. Nobody did. I called every month for three months before Rooms To Go agreed to send a replacement, and then the crew that showed up simply attached the original with the screws they had brought. The sectional is uncomfortable, the sections still pull apart, and the fabric has not held up to my cats at all. I then learned the protection plan I paid for excludes pet damage, which was never mentioned during the sale. I called the store and then a customer service manager to ask for a resolution. I was offered nothing. If you have pets, do not rely on what you are told over the phone, and read the protection plan exclusions before you pay for it. I would not buy from Rooms To Go again.

Exceptional customer service from Lisa. We went to other places and came back. She wasn’t pushy or sounded salesy. She actually help us make the perfect decision by answering all of our questions. Definitely coming back for our other furniture in the house.