I purchased a dining table with 4 chairs on November 23rd because I recently moved and needed the table in time for Christmas. The delivery was scheduled for December 3rd, but it never happened. I was instructed to contact Rooms To Go to reschedule the delivery, and that’s when all the issues began. I spent about four days trying to reschedule, but I was repeatedly told that the order was blocked and that nothing could be done at that moment. After several attempts, the order was finally unblocked — but then I was informed that the next available delivery date would be January 23rd, because the item was out of stock. That’s when I received an even bigger surprise: when I asked what happened to the table that was originally supposed to be delivered to me, the chat representative told me it had been sold to another customer. So I purchased the item on November 23rd, ended up with no table, and now I’m being asked to wait until January 23rd — two months to receive something I already paid for. What frustrates me the most is that, due to the store’s own lack of organization and competence, I will now be without a dining table for Christmas, exactly when I needed it the most.

We had the pleasure of working with Andy S. He was very patient with us, no pressure at all! Every question I had was answered and explained with no hesitation. Our experience was great thanks to the service he provided us.