(Translated by Google) Terrible customer service! I bought a bedroom set, which I've already paid for, and due to circumstances beyond my control, I had to cancel the first delivery. We agreed that I would call to schedule a second delivery, and I've been trying to contact the salesperson or the person handling my order for a week now, and they're never available, for whatever reason. They say they'll call back, and they NEVER do. I spoke with Crystal in customer service, and when I explained what was happening, she didn't respond AT ALL. I've already paid for it, and now we're playing a game of cat and mouse... Horrible service, and even worse customer service. Finally, they don't have any staff who speak Spanish, or at least that's what they say... HORRIBLE!! (Original) ¡Horrible servicio al cliente! Compré un juego de cuarto, el cual ya se pagó, y por razones ajenas a mi voluntad tuve que cancelar la primera entrega. Quedamos en que llamaría para coordinar una segunda entrega y llevo una semana tratando de comunicarme con el vendedor o la persona que tiene mi orden, y nunca está dispuesto, sea por la razón que sea. Quedan en devolver la llamada y NUNCA lo hacen. Hablé con Crystal en servicio al cliente y cuando le expliqué lo que me estaba pasando no me respondió NADA. Ya se pagó por eso y ahora estamos jugando al gato y al ratón... Horrible servicio y peor el trato. Por último, no tienen personal que hable español o al menos es lo que dicen... HORRIBLE!!

(Translated by Google) I went to Rooms To Go for the first time just to look at the dining room sets, and as soon as I walked in, a gentleman named Ángel Arocho gave us excellent service. He found exactly what I was looking for. Would I go back? Absolutely, because you go and stay where you're treated well. Thank you so much, I'll see you again soon. (Original) Fui a Rooms To Go por primera ves solo a ver los juegos de comedor y entrando un caballero llamado Ángel Arocho nos dio un trato excelente nos buscó exactamente lo que yo andaba buscando. Que si volvería? Claro que si por qué uno va y se queda donde nos tratan bien. Muchísima gracias los veré más adelante de nuevo