bought a Dalton Brown Leather 6 piece sectional (5 piece set + 1 add-on piece) back in May and ever since then it has been a nightmare. my wife and i love the set itself that we saw in the store and pieces of what we have at our home but RTG just cannot get the right pieces here in our home -- they are constantly sending defective\damaged pieces to our home. the delivery people that have come here on 5 separate occasions to swap out our defective products have also noted issues every single time they've been here that it's gotten to the point that they will check the product before even bringing it off the truck. i also noticed this product, after only 4-5 months is no longer in my Melbourne location and i am not surprised given this issue. I've been trying to get each piece swapped out per their procedure when you receive a delivery that you call within a day or so to report issues. each time it has been well documented what the issues were and they've sent replacement pieces to replace the defective\damaged pieces, many times just receiving equally damaged\defective than the last. I've recently called after the most recent swap and service call (swap for 2 pieces and service for 1) and i'm now being told i must accept 2 options (outlined in email from store representative Starr Nebolsky) which is select a whole different model or accept $325 to keep my mouth shut and they get to void the manufacturer's warranty. basically absconding themselves from any further liability or responsibility for ~5% of the agreed upon price. this is wrong and just an outright scam. honor your process and give me acceptable undamaged product. i have now had 8 instances of RTG trying to fix this issue and they have still failed, each time taking up my Saturday. i asked what the option was to just return the whole thing and give me all of my money back and they also told me this is not an option. UPDATE: emailed suggested email address that replied to my review and they are basically blaming me for their defective products being sent when their most recent attempt they sent the wrong exchange item! They sent me an armless non powered chair instead of that was supposed to be sent which was a powered armless recliner! Incompetent. This is Michelle and Jason Dillon I've been dealing with who are supposed to be high level managers for the store and region (respectively).