Their products are decent and often have good deals - but that’s where the goodness stops. The quality of the products are subpar - bought this sectional and within 1 year a piece had to be replaced (under warranty) for stitching tearing off, and then again after 2 years. I was sold an extended warranty which really is like accidental insurance and that didn’t cover it as they said it’s manufacturing defect and not accidental damage (which I understand from their perspective) - but it’s bad if an expensive sectional stitching tears off 2 times in 2 years! Won’t go here again and yes will read the fine print next time Update: 12/2/2025 - reducing the rating to 1 star as contacting the below email address and digging up all details was another waste of time!

Mia at the Pineville location was a fantastic sales lady from the moment we walked into the store. She allowed us time to look around and always close by enough for any questions we had. She was very patient as we were deciding between living room sets and recliners. She was a pleasure to have as a sales rep. We left purchasing the living room set and the recliner and can't wait to have it delivered. We will definitely be seeing Mia again in the future.

I never thought I’d buy anything from rooms to go, it seemed so cliche to me.. but my boyfriend and I were met at the door by Vic! (short for victor i presume) and man was he great! He explained things down the details and he helped us pick out the not only the perfect mattress for our wants and needs for a reasonable price, but we bought two new and comfortable pillows! He’s very knowledgeable and eager to help! Thanks again Vic!