Fast, reliability, friendly services.

The representative was attentive but not pushy. He showed us the items we were looking for and let us decide if we would purchase.

Staff are friendly. This poor rating is due to the very poor quality of the furniture. We bought a new sectional couch. $2,600. 60 days into it, and the material is separting and fraying. Just my wife and I and we are not large people. Our last couch from Big Lots that we bought as a temporary until we got fully moved, was better quality than this couch. We went with this because we liked the style and color. Wish we would have gone to Costco. Here's a few photos. Several other areas where its fraying and separating. Now our fate is on the hands of a technician to determine if this is a defect or normal wear and tear. We had it delivered on 12/23/25 and it's 1/23/26 today. If they say this is from normal wear and tear, hmmmm. Either way it's junk. Again, my big lots $900 couch is better quality. Update 4/8/2026: It took nearly 3 months to get a replacment cushion to replace the defect and the color is wrong. The replacement is gray and coushing is tan. Maybe in sometime in 2026 or 2027 we will have the couch we purchased without defects.