Dear Rooms To Go Team, I wanted to take a moment to share my sincere appreciation for the outstanding experience I had while purchasing my couch and loveseat. From start to finish, the process was smooth, enjoyable, and genuinely memorable—and that is entirely thanks to Amy Kidwell. Amy went far beyond what I expected from a sales professional. She was incredibly kind, honest, and attentive, making sure I felt confident in every decision without ever feeling pressured. Her knowledge and guidance made the whole process easy, and her willingness to go the extra mile did not go unnoticed. What truly set Amy apart was her personality. She brought a perfect mix of professionalism and humor—witty, engaging, and just plain enjoyable to work with. It’s not every day you leave a furniture store smiling, but thanks to Amy, I did. Experiences like this are rare, and I believe they deserve to be recognized. Amy Kidwell is a true asset to your team, and I’m grateful for the care and effort she put into helping me. Thank you again for such a great experience.

I purchased furniture from Rooms To Go on November 29, 2025, and paid in full. I specifically asked the salesman, Gregory, about the delivery timeframe and was reassured that it would be within 2-3 weeks. However, after two weeks with no contact from the company, I reached out and was told the delivery was scheduled for March 17th—nearly four months after my original purchase. When I went to the store to inquire about the delay, I didn’t receive a clear explanation. My husband and I considered canceling the order and requesting a refund, but were told that if we kept the order and waited for the delivery, the delivery fee would be refunded after the furniture arrived. In March, I received a text that the furniture would now be delivered on March 13th—a nice surprise since it was earlier than the original March 17th date. However, on March 20th, my husband went into the store to check on our refund, and was told by manager, JP, that the refund check was "in the mail" and we should expect it within 7-10 business days. It’s now been over a month, two phone calls, and lots of being given the runaround, with no refund in sight. I’ve spoken to Ariana on April 6th and Jennifer today, April 14th, and neither gave me the same story. On today's call, I was told to expect the refund in another 2-3 weeks. This has been the worst customer service experience I’ve ever had with a furniture purchase. I will not be returning to Rooms To Go, and I will be sharing this story with anyone I know who’s considering purchasing furniture. Avoid this company if you value your time and money.

Jay Brooks provided an outstanding customer service. Very patient, helpful, and knowledgeable Thank you Jay