THIS IS BY FAR THE ABSOLUTE WORST EXPERIENCE GETTING FURNITURE DELIVERED. WE EXPLAINED TO THIS COMPANY FOR 2 WEEKS THAT WE COULDN'T GET OUR KEYS TILL 10 OCLOCK ON SATURDAY. THE DELIVERY DRIVERS MET WITH MY WIFE AND SPOKE WITH HER AT 9:55AM. MY WIFE SAID TO GO AHEAD AND START TO UNLOAD AND I'LL HAVE THE KEY IN 10 MINUTES (WHICH WOULD HAVE BEEN LESS THAN THE TIME FOR THEM TO PARK AND TAKE A PIECE OF FURNATURE OUT. SHE HAD THE KEY BY 10:04 AND THEY WERE ALREADY GONE! AFTER SPEAKING WITH A SUPERVISOR, THEY TOLD ME THAT THEY COULD RE-DELIVER ON TUESDAY. I SAID THAT I HAVE TO GET THE DAY OFF AND I'LL CALL BACK. AFTER GETTING THE DAY OFF, I CALLED BACK AND THEY (EVEN ANOTHER SUPERVISOR) SAID THAT THEY COULDN'T DELIVER TILL THURSDAY!!! I WOULDN'T SUGGEST USING ROOMS TO GO FOR ANYTHING. THERE ARE ALOT OF OTHER COMPANIES THAT CAN BE USED. THIS HAS BEEN AN EXTREMELY DISSAPOINTING EXPERIENCE AND I'LL TELL EVERYONE I KNOW NOT TO USE ROOMS TO GO. CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE.

Salesperson Johnny is a liar. Bought a sectional here. The salesman was overly confident and arrogant. As we were leaving he promised 20% off any rug we add. We text him to add the rug, which he did. Then when I asked if he took the 20% off he ignored my messages and the manager refused to honor the salesperson’s words after the rug had already been delivered to us at the wrong price. Not an honest business.