(Translated by Google) I had an excellent experience with Ivan Ramirez! Thank you so much for helping me throughout the entire process. (Original) Tuve una excelente experiencia con Ivan Ramirez! Muchas gracias por ayudarme en todo el proceso.

Toney was amazing! He took the time to help me pick the perfect sofa sectional, rug and swivel chair at the store in Allen. -Paula W.

⭐ **1 Star – Extremely Disappointing Warranty Service** I purchased a sofa from **Rooms To Go about 3 months ago**, and unfortunately, the sofa was damaged. I contacted customer service and submitted a warranty claim. Rooms To Go sent a technician to inspect the sofa, and I was told that it would be repaired. It has now been **more than 60 days**, and the repair still has not been completed. The latest response from customer service is that I may have to wait **up to 120 days** for the repair. This is completely unacceptable for a product that was purchased only a few months ago. I understand that repairs can sometimes take time, but waiting 2–4 months for a warranty repair with **little to no communication or meaningful updates from customer service** is extremely frustrating. The biggest issue is the **lack of proper customer support and follow-up**. I have contacted customer service multiple times, but I have not received a clear resolution or a reasonable timeline. I expected much better quality and service from Rooms To Go. Based on my experience, I would **not recommend Rooms To Go** if you expect reliable warranty support after your purchase. **Very disappointed with both the product and, especially, the warranty/customer service experience.**