UPDATE: The response below is a lie making it seem like they resolve your issue. I emailed them at that email and CCd customer service and they never got back to me. Scammers and liars. Extremely disappointing experience with Rooms To Go. We went into the store in person and ordered an entire bedroom set through a sales associate. We specifically requested the upholstered version, and there were four of us present during the conversation. All four of us clearly remember asking for the upholstered version, yet when the furniture was delivered, we received the panel version instead. After looking at the receipt, we realized the sales associate had incorrectly entered the panel version on our order. While we acknowledge that we should have double-checked the receipt before leaving, we trusted the sales associate to accurately document what we had specifically requested. It is unreasonable to expect customers to catch mistakes made by your own employees, especially when the order was placed in person and the request was clearly communicated. To make matters worse, the built-in electrical outlets on the furniture are not working, and the furniture arrived with scratches. So we are now dealing with the wrong bedroom set, defective features, and damaged furniture. What is especially frustrating is that Rooms To Go is now telling us we need to come back into the store, repurchase the correct bedroom set, AND pay an additional delivery fee to have it redelivered. Why should we have to pay extra for a delivery because of an ordering mistake made by your own sales associate? We are essentially being penalized for trusting your employee to place our order correctly. This has been an incredibly frustrating experience, and the lack of accountability is unacceptable. We spent our money expecting to receive what we ordered and furniture in good condition. Instead, we received the wrong product, damaged furniture, and nonfunctional features, and are being asked to spend even more money to fix a problem we did not create. I would strongly caution others to double-check every single detail of their order and not assume that the sales associate has entered it correctly.

We were greeting as we entered by Tinos who is probably the best sales person I've met. He treated us like friends andhelped us pick out a great sectional sofa. I am recommending him and this Rooms to Go to anyone.